Senior / Sales Executive

Job Overview

The Senior Sales Executive will take a higher level of ownership for business development, revenue generation, key customer relationships, sales pipeline and account growth. The role will also provide guidance to Sales Executives and work closely with internal teams to ensure strong customer delivery and commercial performance.

Work Arrangement: On-site
Working Days: Monday to Saturday
Working Hours: Monday–Friday: 8:30 AM – 5PM, Saturday: 9AM – 1PM

Key Responsibilities

• Lead business development activities within assigned market segments, identifying revenue opportunities and converting them into sustainable business
• Conduct regular market research and analyze customer needs, industry trends, competitor activities, market developments, and regulatory changes to identify growth opportunities
• Develop and implement weekly, monthly, and quarterly sales strategies and action plans aligned with business goals and revenue targets
• Own and manage a portfolio of key customers, strengthening relationships and increasing customer retention, revenue, and share of business
• Build and maintain strong relationships with customers, vendors, partner airlines, trucking companies, ground handlers, freight forwarders, GSAs, CSAs, and other industry stakeholders
• Manage the complete sales cycle from lead generation and solution/proposal development through negotiation, closure, account development, and ongoing relationship management
• Support and guide Sales Executives on sales approaches, customer engagement, pipeline development, and effective follow-up
• Oversee cargo reservations, capacity assessments, bookings, and customer requirements, coordinating with relevant internal and external stakeholders
• Conduct regular client visits and strategic customer meetings to understand business needs, promote services, identify upselling/cross-selling opportunities, and develop long-term partnerships
• Monitor shipments and proactively coordinate follow-ups through final delivery, ensuring customer expectations are managed and issues are escalated and resolved promptly
• Take ownership of cash collection for assigned accounts and support appropriate long-term payment protection through bank guarantees and/or deposits
• Monitor sales performance, pipeline activity, client portfolio growth, and revenue against agreed targets, providing accurate and timely reports to management
• Maintain accurate rate sheets, commercial databases, customer records, and other sales documentation
• Identify opportunities to improve sales processes, customer experience, and commercial performance
• Collaborate closely with operations and other internal teams to ensure seamless execution of client requirements and service commitments
• Maintain strong awareness of industry developments and use market intelligence to inform sales strategies and account plans
• Ensure compliance with company policies, procedures, commercial requirements, and standards of performance
• Support management with special projects, business development initiatives, and other assignments as required
• Participate in and contribute to relevant training programs and continuously develop industry and commercial knowledge
• Travel locally and overseas when required for customer meetings, business development, assignments, or other company requirements

Key Areas of Focus

• Business development and revenue growth
• Key account management and retention
• Sales strategy, pipeline and account planning
• Team support, coaching and sales guidance
• Customer visits and strategic relationship building
• Cargo and shipment coordination
• Commercial reporting and performance tracking
• Cash collection and payment protection
• Market intelligence and competitive awareness
• Cross-functional coordination and service delivery