Client Account Manager, Insurance Clients

• →Own the day-to-day execution and coordination of assigned client programs, maintaining clear and proactive communication with clients while partnering with the Account Director on overall relationship strategy and account health. Work with clients in the insurance sector (carriers, brokers, or agencies across all lines of business – property and casualty, life, financial securities, and specialty coverage) 
• →Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction 
• →Become proficient in company designated tools for success in project and account management 
• →Create and proactively manage internal timelines for projects and programs through proactive communication. 
• →Log all resource hours into Amsive designated project management tool (Asana) daily 
• →Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity 
• →Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests 
• →Take ownership of quality assurance for client-facing work, including checking deliverables against requirements, prior versions, source materials, test plans and agreed changes before they reach the client. 
• →Maintain accurate program documentation, including requirements, decisions, testing plans, status updates and changes, so that teams have a clear and reliable source of truth. 
• →Facilitate and manage the invoicing process 
• →Maintain and/or improve account profitability through effective scope management 
• →Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business. 
• →Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure. 
• →Understand client business needs and objectives; interpret program results, and contribute observations, testing ideas and recommendations in partnership with the Account Director and channel specialists. 
• →Work collaboratively with other team members to develop audience, creative, and channel testing ideas. 
• →Be curious, with a thirst for learning more about data centric marketing 
   

• 2-4+ years of experience managing direct and digital marketing programs. 
• Experience supporting insurance, financial services or another regulated industry preferred. 
• 2+ years of experience in agency environment and proven success in managing client relationships, with preferred experience serving Insurance clients (carriers, brokers, or agencies).  
• Prior management experience of marketing programs designed to acquire, onboard, cross-sell, engage, and/or retain customers. 
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.) 
• Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact 
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment 
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members 
• Comfortable working across technical and non-technical teams and learning complex processes, data flows, systems and campaign requirements. 
• Strong grasp and demonstrated application of marketing and communication principles 
• Able to interpret campaign performance and translate data into concise observations and actionable next steps. 
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel 
• Demonstrated excellence in building and maintaining profitable client relationships 
• Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space. 
   

• Salary starting at $75,000/yr, based on skills and experience
• Unlimited Vacation Time, Annual Sick Days, Annual Personal Days, and 11 Paid Holidays
• Dental, Vision, and Health Insurance
• 401(k) with company match program
• Paid Parental Leave

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please contact our team.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. 

All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws. 

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.