Founding CX Solutions Account Executive

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Own discovery → demo → pilot → conversion

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• 6+ years of hands-on experience in the enterprise software sales space, such as sales development representative, account executive, solutions consulting, sales engineering.

• 2+ years working specifically with customer experience solutions.

• A track record in a customer-facing pre-sales role, owning and delivering discovery, demos, and pilots or proofs of concept that converted to revenue.

• A track record of closing deals end to end, including pipeline management, business case, commercial negotiation, and close.

• Experience partnering closely with Product teams, turning customer input into roadmap priorities and selling a credible product vision.

• Working familiarity with Medallia and/or Qualtrics, including how they are deployed, configured, and connected to other systems.

• Demonstrated experience building and supporting a variety of data integrations, including REST APIs, webhooks, authentication methods (OAuth, API keys), and data mapping.

• Experience with, or strong working knowledge of, Model Context Protocol (MCP) and how it connects AI tools to external systems.

• Clear written and verbal communication, with the ability to explain technical concepts in terms of business value to technical and executive audiences.

• A founder's mindset: comfortable being first in a role and creating structure where none exists.

• Integration experience with some combination of the following:

  • CRM platforms (e.g., Salesforce, HubSpot)

  • Customer Success platforms (e.g., Gainsight, Totango, ChurnZero)

  • Customer Support platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud)

  • Data lakes and warehouses (e.g., Snowflake, Databricks, BigQuery)

• Quota-carrying experience in a combined AE and SC (or technical seller) role.

• Experience as a founding or first sales hire for a new product line or at an early-stage company.

• Familiarity with CX program concepts such as voice of the customer (VoC), NPS/CSAT/CES, journey analytics, and closed-loop feedback.

• Scripting or light development skills (e.g., Python, JavaScript, SQL) for building prototypes and demo tooling.

• Experience with ETL/reverse-ETL tools or iPaaS platforms (e.g., Fivetran, Census, Workato, MuleSoft).

• Background with AI-powered or research products.