Director, Enterprise Account Management

Spare sells transit technology to public agencies across North America — demand response and paratransit, microtransit, fixed route, enterprise asset management, and AI Solutions.

The Enterprise segment is a finite market. There are roughly 150 large transit agencies in North America that qualify as Enterprise for us, and we already serve a meaningful share of them. That single fact reshapes what account management means here. We cannot grow this segment by adding logos at volume — the growth has to come from going deeper into agencies we already serve, defending contracts that come up for re-procurement, and attaching products beyond the one that got us in the door.

That is the job. You will own the commercial outcome of Spare's existing Enterprise relationships: net revenue retention, gross retention, multi-product expansion, and renewal defense against well-funded competitors who want our installed base.

This is not a customer success role wearing a commercial hat. This is a Sales Leadership role. You will carry a number, build a team that carries numbers, and be accountable for a material share of Spare's revenue plan.

• Expansion ARR: Cross-sell and upsell into the installed base — Fixed Route, AI Voice, EAM, and Demand Response scope growth

• Gross retention: Contract renewals and re-procurements held, including competitive recompetes

• Multi-product attach rate: Percentage of Enterprise accounts running more than one Spare product

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• Transit, mobility, fleet, or public safety technology background

• Familiarity with FTA-funded procurement, cooperative purchasing vehicles, NTD data, Title VI obligations

• Experience in a company that scaled from roughly $40M to $100M+ ARR

• Have been through a growth-stage fundraise and know what revenue diligence demands

• Your background is customer success or renewals administration without a commercial quota

• You have only worked in horizontal SaaS with large account volumes and short cycles

• You need a mature playbook to execute against. You are here to write it

• You would rather manage the team than be in the room with the customer