Customer Account Manager

United StatesRemoteFull-timemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

Customer Relationship Management: Create and maintain accurate customer master data, coordinate with the credit team to establish credit terms, receive orders,

Requirements Summary

Maintain customer interactions, records, and relevant information in the CRM system as the central repository. Monitor order status and provide customers with timely updates.

Technical Tools

SalesAccount Manager

As a Customer Account Manager, you will serve as the primary point of contact for customers, ensuring a seamless experience throughout the order and supply chain lifecycle. You will manage customer relationships from quotation and order processing to delivery coordination, forecasting, and issue resolution. Working closely with Sales, Supply Planning, Product Management, and Quality teams, you will help maintain accurate customer information and ensure orders are fulfilled efficiently. You will also support commercial growth by following up on quotations, engaging existing customers, and identifying new opportunities within established accounts. This role combines customer service, inside sales, and supply chain coordination in a manufacturing environment. It is well suited to an organized, detail-oriented professional who thrives on collaboration, problem-solving, and delivering reliable customer support.

You will oversee the day-to-day customer relationship while coordinating internal teams to support accurate order management, material availability, timely delivery, and customer satisfaction. Your key responsibilities will include:

Requirements

~1 min read

The ideal candidate brings substantial customer service or supply chain experience in a manufacturing environment, along with strong communication, organizational, and problem-solving skills. You should be comfortable managing multiple priorities, coordinating across departments, and maintaining accuracy while working independently in a fast-paced setting.

At least five years of customer service or supply chain experience in manufacturing.
A bachelor's degree is preferred, or equivalent practical experience.
Proficiency in Microsoft Office applications and Oracle ERP.
Strong customer service, interpersonal, and communication skills.
Excellent problem-solving abilities and the capacity to work effectively in a team environment.
Strong organizational skills and exceptional attention to detail and accuracy.
Ability to multitask, prioritize competing demands, and work independently.
Ability to handle stressful situations professionally while maintaining a customer-focused approach.
Physical ability to sit for approximately one-third to two-thirds of the workday, with occasional standing, walking, reaching, and hand and finger movements.
Ability to lift up to 25 pounds occasionally, for less than one-third of the workday.
Sufficient close and distance vision to perform role-related tasks.
Comfort working primarily in an office environment, with moderate noise exposure.