Sr. Associate, Sales Operations

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Sr. Associate, Sales Operations, you will collaborate with Sales, Contracts, Customer Service, Accounts Receivable and external customers to ensure chargebacks are processed in accordance with contractual agreements, company policies, and financial controls.

This is an onsite role based at our Fort Worth, Texas Main campus.

• Review, validate, and process wholesaler chargeback claims in a timely and accurate manner.

• Analyze chargeback submissions against contract terms, pricing agreements, and eligibility requirements.

• Research and resolve chargeback discrepancies, deductions, and disputes.

• Communicate with wholesalers, distributors, and internal stakeholders regarding claim status and issue resolution and pricing changes (including WAC).

• Monitor chargeback aging reports and ensure timely resolution of outstanding claims.

• Identify and escalate invalid, duplicate, or non-compliant chargeback submissions.

• Research and resolve EDI inquiries including management of EDI partners on pricing agreements.

• Support continuous process improvement initiatives to enhance efficiency and reduce processing errors.

• Ensure compliance with company policies, contractual obligations, and regulatory requirements.

• Prepare comprehensive reporting on fixed and variable agreement compliance, value-at-risk exposure, and calculated compliance reserves.

• Lead the semi-annual EFA Compliance Remediation process by developing, distributing and tracking detailed performance and compliance reports for variable agreements.

• Prepare and distribute recurring and ad hoc reports including Monthly Chargebacks Pending

• Manage GPO and Government contract membership assignments in Vistex by researching member rosters, validating customer affiliations, and resolving discrepancies.

• Maintain accurate records and support documentation for audit purposes.

• Generate reports and provide analysis on chargeback trends, volumes, and financial impact.

• Support the creation and maintenance of Standard Operating Procedures and knowledge repositories, ensuring deliverables for quality, accuracy, and on-time project delivery

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• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 2 Years of Relevant Experience

• Excellent communication and interpersonal skills.
• Minimum of 3-5 years of experience in operation or business analytics role.
• Strong analytical skills with keen attention to detail.

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

See your impact at alcon.com/careers  

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.