Account Manager

The Account Manager serves as the primary point of contact between TPO clients, Account Executives, and our internal operations team. Provides guidance on Verus loan programs to a group of assigned TPO clients. The position is responsible for providing program and system delivery expertise while assisting the TPO client in monitoring their pipeline and closing loans in a timely manner. This role is critical in facilitating seamless workflow and minimizing delays and where required, escalate issues into the team to ensure “white glove” service through to the closing of each loan. Success in this role requires excellent customer service, strong analytical abilities, and the ability to thrive both independently and collaboratively in a fast-paced environment.
 
This position is hybrid or remote. Candidates living within a reasonable commute of our office will be expected to work onsite 2–3 days per week as part of our hybrid work model.