Strategic Account Executive

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Strategic Account Executive (SAE) is responsible for the overall account strategy, renewal outcomes, and executive relationships for a defined portfolio of large, self-funded, complex employers as they leverage our virtual care solutions for their membership. 

This role is a senior individual contributor position. The SAE leads building and driving engagement and utilization strategies for our product with our Sales/Account partners and employers.  You will guide communication, onboarding, and financial decisions and serve as a trusted partner to client and consultant stakeholders. The role focuses on judgment, clarity, and data‑informed decision‑making, not day to day service execution.

• Own the multi‑year account strategy for assigned clients.
• Serve as the primary executive‑level contact for client leadership.

• Support clients as they evaluate virtual care benefit options, tradeoffs, and implications, and position their decisions to optimize employee cost savings, satisfaction, and access.

• Lead Value story and cement renewal and upsell opportunities for client, in partnership with account teams, clients and brokers.
• Develop and present clear recommendations and actions to address any concerns or ROI for product
• Create necessary urgency and actions to mitigate any “at risk” clients in order to impact the results with leadership, clients and account teams.

• Leverage analytics platforms and AI‑enabled tools to monitor and communicate performance and identify risks or opportunities

• Balance client value with long‑term business sustainability.

• Manage relationships with consultants influencing assigned accounts.
• Represent the organization clearly and professionally in competitive situations.
• Bring relevant market and regulatory considerations into client discussions.

• Provide clear direction to internal partners, including account team partners, service and product teams in order to support your business effectively.
• Escalate risks, resourcing needs, or execution issues through established leadership channels.

·       Diagnose client pain points and partner across the matrix to drive to solution.

• U.S.‑based role with remote or CVS Health corporate location flexibility
• Up to 10-15% travel, including overnight and short‑notice travel as business needs require

Success in the SAE role is demonstrated by:

• Strong client retention and growth results
• Clear, timely, and defensible renewal strategies
• Utilization and Engagement growth YOY, effective use of strategies
• Credible relationships with client and consultant executives
• Effective anticipation and management of financial or strategic risk
• High‑quality decision‑making that improves long‑term client and portfolio outcomes

• Has 7+ years of healthcare or managed care experience, with exposure to large employer accounts
• Has led complex client benefits and product positioning discussions
• Is comfortable translating product value and client intent into clear recommendations
• Can engage confidently with senior clients and consultant stakeholders
• Exercises sound judgment under pressure and ambiguity

• Strong digital and AI fluency, with the ability to apply advanced tools to complex judgment and client decision making
• undefinedPreferred QualificationsSenior‑level experience managing large employer or health plan relationships Experience in a healthcare account/benefit manager sales or service executive role Broad understanding of overall healthcare demands and self-funded client businessEducationBachelor’s degree or equivalent experience
  

The typical pay range for this role is: