Senior Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Senior Solution Engineer, you will play a vital role in crafting exceptional customer experiences across the region by delivering tailored solutions and driving technical innovation. In this senior individual contributor role, you will take end-to-end ownership of complex technical opportunities for high-profile enterprise clients. Acting as the technical opportunity lead, you will autonomously determine project resource needs, design integration blueprints, and bridge business goals with our technology. Beyond client-facing delivery, you will serve as the regional "go-to" technical expert—mentoring team members, documenting best practices, and collaborating closely with HQ and regional teams to continuously elevate our technical capabilities.

• →Take end-to-end ownership of complex presales engagements for enterprise customers, acting as the primary technical lead and advisor throughout the sales cycle.
• →Deeply understand clients' business models and technical environments to collect requirements and design tailored, complex solution architectures and integration plans.
• →Conduct captivating product demonstrations, Proof of Concepts (POCs), technical scoping exercises, and service quote estimations.
• →Lead responses to complex technical, architectural, and security questionnaires.
• →Customize and configure complex Infobip platform solutions to meet bespoke customer requirements, ensuring projects are delivered on time, within scope, and exceeding expectations.
• →Build conversational strategies, natural dialogue flows, wireframes, and templates using Infobip Answers and our CX stack.
• →Deliver clear, precise solution blueprints, architecture documentation, and consulting session summaries.
• →Act as a "go-to" regional expert, mentoring junior team members and sharing reusable solutions through the internal Community of Practice.
• →Gather regional market requirements and feature feedback to steer global product development with HQ.

• Proven background in Solution Engineering, Presales, Technical Consulting, or Solutions Architecture within the SaaS, CPaaS, CX, or Telecommunications sectors.
• Demonstrated ability to gather complex requirements and design end-to-end cloud, API, and software solutions for high-profile enterprise clients.
• Strong ownership mindset, able to autonomously evaluate project complexity, lead technical opportunities, and identify necessary resources.
• Exceptional ability to translate complex technical concepts into business value for both C-level executives and technical stakeholders.
• Comfortable conducting POCs, handling technical/security assessments, and documenting precise architecture and integration plans.
• A track record of mentoring colleagues, driving knowledge sharing, and fostering a collaborative team environment.
  

• Expertise or interest in a specialized track such as CX Consultancy, Strategic Partnerships, or vertical-specific solutions (e.g., Banking/Fintech, E-commerce, Logistics).
• Hands-on experience building conversational flows, dialogue trees, or NLP/NLU workflows (e.g., Infobip Answers, Google Dialogflow, or similar platforms).
• Familiarity with REST APIs, webhooks, postman, and enterprise software integration patterns.
• Familiarity with enterprise data privacy standards, security frameworks, and compliance norms in the cloud communications space.

Read more about our hiring process.