Technical Solutions Engineer

Req ID: 27-0491

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality global support of our superb networking and security products in 24/7 environment. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums.  This position will work within a team & will report into a Tech Support Manager.

• Providing superior customer support on our home-grown products.
• Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
• Develop your skills in network and security products through on-going training
• Document, escalate and follow through with product bugs and/or issues
• Debug the issue and provide a solution. If not resolved raise a ticket to the next level

• Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain
• Excellent understanding of TCP/IP and UDP
• Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3
• Should have good Linux and Microsoft server knowledge
• Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges
• Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler
• Good understanding of SMTP and POP3 protocols
• Good understanding of various backup technologies
• CCNA or CCNP certification preferred
• Bachelor’s Degree in engineering, Computer Science
• Ability to work in a 24/7 environment with rotating shifts
• Strong analytical and troubleshooting skills
• Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

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