Strategic Account Manager

You’ll work with key clients across APAC, helping them succeed while playing a pivotal role in growing our business and shaping the future of payments.

• →Own and grow a portfolio of strategic clients across APAC, building trusted relationships with key stakeholders and senior decision makers
• →Develop strategic account plans to understand client objectives, identify growth opportunities and strengthen long-term partnerships
• →Drive commercial growth through cross-selling, upselling and identifying opportunities to expand existing client relationships.
• →Lead regular client business reviews, analysing performance metrics and analysing trends to identify opportunities and deliver value.
• →Manage contract renewals, pricing discussions and commercial negotiations to maximise revenue and client retention.
• →Collaborate with Product, Technology, Operations and Implementations teams to deliver effective solutions and resolve complex client challenges.
• →Represent the voice of the client internally, advocating for their needs and influencing product development and roadmap priorities.
• →Use payments industry knowledge and market insights to anticipate client needs, identify risks and recommend opportunities for growth.
• →Monitor transaction volumes, account performance and market trends to identify risks, growth opportunities and areas for improvement.
• →Proactively manage client expectations, resolve sensitive issues and ensure a consistently high standard of client service.
• →Develop a deep understanding of clients’ business models and the payments landscape to anticipate needs, identify growth opportunities, deliver exceptional client experiences and build long-term, commercially successful partnerships.
  
  

• Proven experience in account management within payments or fintech, with a strong understanding of payment processing; issuer processing experience is highly desirable.
• Business-level fluency in Mandarin and English, with excellent written and verbal communication.
• A track record of building and maintaining strategic client relationships.
• Strong experience driving revenue growth, identifying cross-selling and upselling opportunities and managing contract negotiations.
• A client first mindset, with the ability to manage complex or sensitive relationships and drive long-term satisfaction and retention.
• Strong analytical and problem-solving skills
• Confidence managing challenging conversations, resolving conflicts diplomatically and influencing stakeholders to achieve positive outcomes.
• A collaborative, proactive approach, with the ability to work cross-functionally and influence teams in a fast-paced, evolving environment.
• A commercially driven and adaptable mindset, combining strategic thinking, attention to detail and professionalism under pressure.

Where you’ll work
Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.
This position requires you to be in the Singapore office two days per week.

About us
Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.
Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.
Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd
Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values
Our values-driven culture is what unites our teams globally and our teams is what drives our success;
Here are what the values mean for you in this Strategic Account Manager position;

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role
• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together
• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement
• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow