Senior Field Account Manager

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support 
• Developing and implementing customer success strategies to drive adoption and retention 

• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction 

• Identifying opportunities for upselling or cross-selling additional products or services to existing clients 

• Monitoring customer health metrics and proactively addressing any potential issues or concerns 

• Gathering customer feedback and insights to inform product development and improve overall customer experience 

• 8 years proven sales and strategic account management experience 
• Ability to engage with large enterprise accounts and senior stakeholders

• Be adept at building and maintaining lasting client relationships 

• Possess excellent communication and presentation skills 

• Be skilled in problem-solving and able to think strategically about customer needs 

• Have experience working with cross-functional teams, such as operations and product development 

• Be able to work in a team environment supporting one or more Strategic Account Directors

• Be results-driven and able to meet or exceed customer satisfaction and retention goals 

• Possess a deep understanding of SaaS or technology products 

• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required  

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