Primary Care Account Manager London

Join OneAdvanced as an Account Manager within our Primary Care team, working as part of a regional customer POD focused on protecting, developing and growing our customer relationships.

You will take day to day commercial ownership of an established portfolio of Primary Care customers, building trusted relationships, understanding their priorities and helping them realise greater value from their OneAdvanced solutions.

Working alongside your Account Director, Customer Adoption and Value colleagues and wider specialist teams, you will play an important role in customer retention, renewals and identifying opportunities for expansion and growth.

This is an opportunity to join a collaborative team with a clear regional strategy, where you will have ownership of your customer relationships while contributing to shared regional customer and commercial outcomes.

As an Account Manager, you will take day to day commercial ownership of an assigned portfolio of Primary Care customers, working within a regional POD to protect existing revenue and identify opportunities for growth.

You will:

• Build trusted relationships with operational and commercial stakeholders across your customer portfolio.

• Develop and execute clear account plans, translating regional priorities into proactive customer engagement, retention and growth activity.

• Lead regular customer reviews, understanding customer priorities, adoption, realised value, renewal readiness, commercial risks and future opportunities.

• Own contract renewal activity across your portfolio, engaging customers early to maximise retention and minimise commercial risk.

• Identify and progress expansion, cross sell and upsell opportunities by understanding customer needs, priorities and use of OneAdvanced solutions.

• Maintain a healthy, qualified pipeline and accurate customer, opportunity and commercial information within CRM.

• Work collaboratively with your Account Director, Customer Adoption and Value colleagues and wider specialist teams to deliver shared regional customer and commercial outcomes.

• Bring customer insight and market intelligence back into the wider business, helping us continuously improve the experience and value we deliver to our customers.

• Experience in account management, customer success or a commercial customer facing role, ideally within technology, healthcare or another complex B2B environment.

• A strong track record of building trusted customer relationships and understanding customer needs, priorities and commercial drivers.

• Commercial awareness, with experience supporting retention, renewals and customer growth.

• Confidence managing multiple customer relationships and priorities, with strong organisation and attention to detail.

• The ability to identify opportunities, qualify customer needs and progress commercial conversations effectively.

• Strong communication and stakeholder management skills, with the confidence to engage with people at different levels of an organisation.

• A collaborative mindset and a willingness to work as part of a wider regional team, sharing insight, supporting colleagues and taking collective ownership of customer outcomes.

• Curiosity, resilience and a willingness to learn. You do not need to know everything about Primary Care on day one. We are looking for people with strong transferable skills who want to develop their knowledge and grow with us.

Please note, applicants must have the legal right to work in the UK at the time of application.

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

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