Case Management Coordinator

Abby Care is at an exciting inflection point - since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market, and as a result, build our founding team. Critical to our success is hiring for a founding Case Management Coordinator to help us grow our presence and deliver on our mission - helping families find Abby Care.

As our Case Management Coordinator, you'll own key relationships from case management leaders and supervisors at our health plan partner, to individual case managers. Your role is to make referring to Abby Care the simple and obvious choice, ensuring a case manager never has to chase us for an update. In the early days you'll also help support provider relationships ensuring they are educated on Abby Care and updated on our mutual patients.

A true builder, you’re energized by being part of a founding team, you're not afraid to roll up your sleeves - building playbooks and optimizing processes is in your DNA. Highly consultative, you find energy in building and fostering relationships; honesty and follow through are your calling card. You sweat the details, are highly organized, and understand the complexities of the home care landscape. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving from a fundamentally human centered and tech enabled capacity, we’d love to hear from you!

This is a Full-Time hybrid opportunity based in the Phoenix area, with travel to meet partners across the market.

• 3+ years of relationship, care coordination, provider relations, or business development experience, ideally with a health plan, a case management team, or home- and community-based care.

• A feel for how case managers think and what they need to place a family with confidence. Familiarity with the Arizona Medicaid landscape is a big plus.

• A consultative edge. You'll become the go-to person case managers call first, not just another vendor in their inbox.

• Great written and verbal communication. You're comfortable being the face of Abby Care to people more senior than you.

• Organized to a fault. You love a tracker and hate dropping a ball.

• A founding mindset: you have built a relationship, a program, or a process from zero, and you liked it.