Inside Sales Account Manager - End Customer

We are looking for an Inside Sales Account Manager - End Customer to join our Italian sales team. This role is based at our office in Assago, close to Milan.

Do you thrive on building relationships, creating opportunities, and turning conversations into business success? If so, this could be the perfect next step in your career.

Axis is a Swedish company that enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, and part of the Canon group, Axis offers products and services for video surveillance and analytics, access control, intercom and audio systems. Axis has more than 5000 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions.

The Inside Sales Account Manager End Customers (ISAM EC) Italy is responsible for driving commercial engagement, pipeline development, and sales activities across selected End Customer and Architecture & Engineering accounts. Working closely with the Key Account Managers and A&E Manager, the role strengthens account coverage, identifies new business opportunities, and maintains structured customer engagement.

The ISAM EC develops stakeholder relationships, generates and qualifies leads, reactivates dormant accounts, and ensures consistent follow-up throughout the sales cycle. The role also acts as a key link between the End Customer and Territory Sales teams, supporting collaboration and opportunity development across Italy.

By coordinating resources across Sales, Marketing, Distribution, and Technical teams, the ISAM EC helps drive revenue growth, strengthen customer relationships, and position Axis as a trusted advisor. Limited travel is required.

Key responsibilities include:

• Act as the day-to-day inside sales point of contact for End Customer accounts
• Proactively identify, contact and develop new stakeholders within assigned End Customers
• Support the KAM EC and A&E Manager in executing agreed account plans
• Support Territory Sales teams in the development of End Customers within their respective territories
• Drive proactive customer engagement through phone, Teams, email and digital channels
• Set clear objectives for customer meetings, discovery calls and visits
• Identify, generate, qualify and develop leads and sales opportunities for End Customers
• Develop and maintain a qualified opportunity pipeline, ensuring accurate and timely updates, activity tracking and forecasting in Salesforce.
• Coordinate customer engagement activities, including customer visits, meetings, webinars, seminars, trainings and other relevant activities
• Coordinate internal Axis resources to respond effectively to customer needs and progress
• Provide regular reporting on customer activity, engagement, pipeline, opportunities, risks and required actions

• Degree in Business Administration, Engineering, or a related field
• 3+ years' sales experience, preferably in security or IT
• Strong relationship-building skills with customers and stakeholders
• Ability to identify and develop new business opportunities
• Commercial mindset with a proactive approach
• Strong communication and interpersonal skills
• Organized, structured, and detail-oriented
• Able to manage multiple accounts and priorities
• Interest in the security and technology market
• CRM experience, preferably Salesforce
• Fluent in Italian and proficient in English

Don't tick every box? We'd still love to hear from you. We hire for potential and passion as much as for experience. We're looking for motivated individuals to help us build our future - and yours.

At Axis, you will be working within an international organisation surrounded by enthusiastic people in an open-minded and innovative culture. Besides this, Axis is proud to offer:

• Internal events in Italy and EMEA
• Meal vouchers
• Health insurance covered by Axis for your family and for you
• Pension plan
• 100 days parental leave (gender neutral)
• Yearly Gym Allowance

Axis is a company realizing the benefits of a diverse workforce. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics nor age.

At Axis, we build the company on people and values. That's why we don't use artificial intelligence to screen or interview candidates. We believe in human connection, and we evaluate every applicant personally.

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter and safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

For more information about Axis, please visit our website www.axis.com.

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