Order Fulfillment Channel Manager - Warren MI

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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description
The Role

The Order Fulfillment Channel Manager leads cross-functional execution of vehicle order fulfillment for new vehicle launches and ongoing model-year programs. This role serves as the primary liaison between Order Fulfillment and Chevrolet, Buick GMC, and Cadillac brand channel partners, sales, marketing, product, manufacturing, logistics, distribution, dealers, and customer-facing teams. The manager aligns priorities, resolves issues, and supports timely go-to-market execution while balancing customer and dealer needs with production, supply chain, and business requirements. Day-to-day work includes leading cross-functional activities, facilitating business reviews, coordinating allocation and dealer-order activities, analyzing operational issues, and improving execution processes. 


What You’ll Do

Lead cross-functional teams through launch and model-year order fulfillment activities, communicating priorities, decisions, risks, and next steps.
Facilitate recurring business reviews and working sessions with sales, marketing, product, distribution, manufacturing, logistics, and related partners.
Coordinate allocation, dealer consensus, and dealer order-submission activities in accordance with approved processes and timing.
Analyze complex operational issues, develop practical solutions, and communicate recommendations that support customer experience and business results.
Improve processes and strengthen collaboration to increase execution reliability across vehicle programs.
 

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree or equivalent professional experience.
5+ years' experience in order fulfillment, distribution, supply chain, operations, or a related business function.
Experience analyzing operational issues and applying mathematical reasoning.
Proficiency with Microsoft Office or Google Workplace. 

What Can Give You a Competitive Advantage (Preferred Qualifications)

Experience working in a fast paced, ambiguous or start-up environment.
Experience supporting vehicle launches, model-year changes, allocation, dealer ordering, or go-to-market execution.
Automotive product or industry knowledge including familiarity with vehicle product terminology and data standards.
Demonstrated ability to lead cross-functional teams through influence, build productive partnerships, and collaborate across teams without direct authority.
Strong written and verbal communication skills.
Ability to organize, plan, prioritize, and manage multiple competing priorities while maintaining attention to detail and learning quickly.