Bilingual Account specialist, High Value

We are seeking an experienced, bilingual Account Specialist to manage complex, high-value delinquent and high-risk accounts in a remote banking environment. In this role, you will work directly with customers to understand their financial circumstances, negotiate appropriate payment arrangements, and identify effective recovery strategies. Your expertise will help resolve challenging account situations, reduce potential losses, and protect financial interests while maintaining a customer-focused approach. You will use analytical thinking, sound judgment, and strong negotiation skills to develop tailored solutions for complex cases. Working independently and collaborating with internal stakeholders, you will also contribute to strategic initiatives, process improvements, and knowledge sharing across collections teams. This opportunity is suited to a proactive professional who can balance customer needs, business objectives, and responsible risk management.

• Typically 3–5 years of relevant professional experience, along with a post-secondary degree in a related field or an equivalent combination of education and experience.

• Bilingual communication skills appropriate for supporting customers in the required languages; the specific language pair should be confirmed with the hiring team.

• Knowledge of consumer collections practices and applicable federal, provincial, and local laws and regulations.

• Familiarity with credit-related qualifications, credit principles, and the assessment of delinquent or high-risk accounts.

• Good knowledge of financial products and services, as well as awareness of competing offerings and developments in the marketplace.

• Strong verbal and written communication skills, with the ability to explain complex financial matters clearly and professionally.

• Advanced analytical and problem-solving abilities, including the capacity to assess account information, evaluate recovery options, and make sound decisions.

• Strong negotiation, influencing, and relationship-building skills to manage sensitive customer discussions and reach constructive outcomes.

• Excellent collaboration and teamwork skills, with the ability to work effectively with internal stakeholders and contribute to shared objectives.

• Strong organizational skills and attention to detail when handling multiple accounts, customer requests, reporting requirements, and documentation.

• The ability to work independently, exercise judgment within established guidelines, manage escalations, and adapt to changing priorities.

• Experience contributing to process improvements, developing operational tools, preparing reports, or supporting training initiatives is an asset.

• A commitment to confidentiality, responsible risk management, regulatory compliance, and customer-focused service.