As a Connect Account Manager, you will drive revenue growth and customer success for a strategic industrial cloud platform serving enterprise customers. You will own a portfolio of target accounts, develop commercial strategies, and manage the full sales cycle, from prospecting and qualification to negotiation and deal closure. Working closely with senior business leaders, technical stakeholders, and cross-functional teams, you will demonstrate how cloud-based solutions deliver measurable business value. You will also play a critical role in expanding customer adoption, increasing annual recurring revenue (ARR), and building long-term strategic relationships. This position combines enterprise sales expertise, consultative account management, and customer-focused growth strategies. Your insights will help shape product positioning, sales methodologies, and go-to-market initiatives in a dynamic, innovation-driven environment.
Enterprise Sales and Revenue Growth: Own commercial performance across a portfolio of target accounts, including pipeline generation, opportunity management, deal progression, and annual recurring revenue (ARR) targets.
Strategic Prospecting and Opportunity Development: Identify, qualify, and develop opportunities for cloud platform solutions by understanding customer business needs, industry challenges, and potential use cases.
Consultative Selling: Apply value-based sales strategies and structured qualification methodologies, such as MEDDPICC, to demonstrate business value and build compelling commercial propositions.
Stakeholder Engagement: Build relationships with senior executives, including vice presidents and other business decision-makers, as well as technical teams and cross-functional stakeholders, to establish strong buying coalitions.
Deal Negotiation and Closure: Lead complex enterprise sales negotiations, develop commercially sound proposals, and close new SaaS and cloud platform agreements aligned with customer needs, usage patterns, and long-term strategic objectives.
Account Expansion: Develop land-and-expand strategies to increase platform adoption, identify additional use cases, and generate opportunities for cross-selling and account growth.
Customer Onboarding and Adoption: Collaborate with customers and internal teams to support onboarding and deployment strategies, accelerate time-to-value, and establish effective adoption plans.
Usage Monitoring and Risk Management: Monitor customer usage trends, identify adoption gaps, address potential risks, and implement strategies to improve engagement and retention.
Customer Value Realisation: Champion new product capabilities and use cases to help customers maximise platform value and support sustainable revenue growth after the initial sale.
Customer Advocacy: Represent customer needs internally and provide actionable feedback to influence product development, pricing strategies, onboarding approaches, and customer support.
Go-to-Market Strategy: Capture customer insights and market feedback to refine sales messaging, commercial models, customer playbooks, and go-to-market strategies.
Cross-Functional Collaboration: Partner with product management, marketing, customer success, partnerships, sales enablement, solution specialists, and regional sales teams to coordinate commercial initiatives and improve customer outcomes.
Sales Performance and Continuous Improvement: Use CRM platforms and modern sales tools to track opportunities, forecast revenue, manage account activity, and identify opportunities to improve sales effectiveness.