Inside Sales Account Manager (US Shift)

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease. 

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager and help us do what we do best: propelling business forward.  

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as an Inside Account Manager for our team in Bangalore. This is for our Infrastructure line of products

• Ownership and accountability for ensuring customer retention and growth within the assigned book of business.
• Manage a healthy relationship with key stakeholders among the assigned set of accounts
• Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with Progress products like WhatsupGold, Loadmaster
• Understand primary use cases, and utilization patterns & map out basic renewal requirements well in advance on each account
• Achiever is greater than 90% retention rate in terms of the number of accounts more importantly value of accounts.
• Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue
• Collaborate with Expansion Sellers, Quote Team and internal stakeholders to ensure seamless execution of renewals and expansion opportunities.
• Initiate renewal engagement 120 days prior to expiry, following a structured cadence to identify requirements, risks and growth opportunities early.
• Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
• Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement 
• Interest subsidy on loans - either vehicle or personal loans
• Health Club reimbursement