Internal Sales Representative

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

We're looking for a motivated and customer-focused Internal Sales Representative to join our sales team. This is an exciting opportunity for someone who thrives on developing customer relationships, identifying new business opportunities, and driving commercial success.

Working closely with our Territory Sales Managers, you'll play a key role in maximising sales performance across our Aggregates and Asphalt business while delivering exceptional service to customers.

As an Internal Sales Representative, you will:

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  Partner with Territory Sales Managers to maximise sales opportunities through volume, revenue, margin and product mix growth.

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  Generate new business through proactive outbound calling and structured sales activity.

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  Develop and manage both existing and prospective customer accounts, including cash and account customers.

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  Deliver outstanding customer service and build strong, long-term customer relationships.

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  Create and maintain effective sales pipelines to support sustainable revenue growth.

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  Utilise market intelligence and sales tools, including Barbour ABI, LinkedIn, CRM systems and referral networks, to identify new opportunities.

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  Develop direct-to-site opportunities and explore new routes to market.

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  Complete structured customer call cycles and maintain accurate records of all customer interactions.

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  Manage accounts through approved sales processes, including Customer Management Plans (CMPs), CRM and company systems.

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  Provide end-to-end account management, including the resolution of customer queries and complaints.

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  Follow up quotations and sales leads promptly, ensuring opportunities are accurately tracked and recorded.

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  Support the preparation and administration of quotations, tenders, local authority bids and major contract opportunities.

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  Gather and share relevant market intelligence with management and commercial teams.

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  Prepare reports, presentations and business updates for internal and external stakeholders.

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  Attend and contribute to commercial, operational and customer meetings when required.

Essential Skills & Experience

• Strong communication and interpersonal skills.

• Ability to build relationships and influence customers effectively.

• A proactive and results-driven approach to sales.

• Excellent organisational skills with the ability to manage multiple priorities.

• Strong customer focus and commitment to delivering high levels of service.

• Good standard of education, such as GCSEs, A Levels or equivalent diploma qualifications.

• Previous experience in a sales, account management or customer-facing role.

• Working knowledge of SAP, CRM systems, and Microsoft Office applications.