Sr. Account Manager

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,500 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

• →Account Ownership: Own the relationship and act as the primary point of contact for your assigned retail accounts.
• →Account Planning: Build and execute account plans that grow kiosk placements, improve performance, and deepen ecoATM's integration with each partner.
• →Data-Driven Insights: Analyze retailer and internal performance data to identify issues and build data-backed recommendations for new placements and optimization.
• →Business Reviews: Lead Quarterly Business Reviews and joint business planning that connect ecoATM's performance to each retailer's own strategic and financial priorities.
• →Executive & Stakeholder Relationships: Cultivate relationships across a retailer's HQ — merchandising, operations, real estate/asset protection, sustainability — to multi-thread the relationship and reduce single-point-of-contact risk.
• →Escalation Management: Manage problem resolution with urgency, conducting root-cause analysis and coordinating internally to protect the partnership.
• →Marketing Partnership: Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement.
• →Cross-Functional Coordination: Work closely with operations & regulatory teams to execute new kiosk installs smoothly.
• →Market Awareness: Track industry trends and competitive activity, using real-time insight to spot new opportunities within your accounts.
• →Business Development Support: Partner with the Business Development team on channel expansion opportunities and the onboarding of newly signed accounts within your territory.
• →Forecasting & Planning: Manage account level installation and removal forecasts
• →Customer Advocacy: Serve as the internal voice of the customer, ensuring retailer feedback shapes product, marketing, and operational decisions. 

• 8+ years of account management, retail partnerships, or related experience, ideally including time at Senior Manager or Director level
• Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets
• Advanced Excel skills; comfortable manipulating and interpreting large datasets without leaning on a data team
• Experience with Salesforce or a comparable CRM
• Strong PowerPoint and executive presentation skills
• Comfortable operating with a high degree of autonomy in a remote, fast-paced environment
• Bachelor's degree in business, Marketing, or related field preferred 

• Remote; must reside in the United States