Key Account Manager 🇫🇷

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

• Handle a portfolio of strategic accounts and flagships companies

• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

• Proactively identify potential signals of dissatisfaction and implement solutions to answer them

• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

• Analyze and present consumption reports to customers through business reviews

• Identify and execute out-of-the-box initiatives to engage our existing customers

• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points

• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
  

• You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels

• You are fluent both in French and English

• You are experienced in dealing with companies of more than 300 employees

• You have the tact and empathy that make great negotiators

• You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency

• You are analytical and love to solve problems in order to delight our members

• You have great active listening skills ans are a master in the art of crafting the right follow-up message

• You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market

• You are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon or Annecy.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.