Analyst, Account Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As an Account Manager, you will serve as a trusted partner to assigned clients, supporting account retention, customer satisfaction, and revenue growth. This role is responsible for managing client relationships, analyzing performance metrics, identifying opportunities for improvement, and collaborating with internal partners to deliver exceptional service and results.

• →Develop and execute account strategies that drive client satisfaction, retention, and long-term business growth.
• →Build strong, consultative relationships with clients and serve as a primary point of contact for day-to-day account needs.
• →Analyze performance data, utilization trends, and key business metrics to identify opportunities, mitigate risks, and recommend solutions.
• →Conduct regular client meetings, business reviews, and strategic discussions to align on goals, performance, and future opportunities.
• →Collaborate with cross-functional teams including operations, product, implementation, clinical, and service partners to resolve issues and achieve client objectives.
• →Support the contract renewal process, including preparation, coordination, negotiations, and execution of renewal activities.
• →Proactively identify opportunities to expand services, enhance client value, and strengthen overall account performance.
• →Monitor client satisfaction and take ownership of escalating and resolving concerns in a timely manner.
• →Maintain accurate account documentation, reporting, and client communications.
• →Contribute to team initiatives, best practice sharing, process improvement efforts, and a collaborative team environment.

• 2+ years of experience in account management, client services, customer success, sales support, healthcare administration, or a related field.
• Strong relationship-building and customer service skills.
• Proven analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.

• Experience managing client relationships in healthcare, pharmacy benefit management (PBM), health insurance, or a related industry.
• Experience participating in business reviews, account planning, or client retention initiatives.
• Demonstrated ability to collaborate effectively across multiple teams and stakeholders.

• Bachelor's degree preferred, or equivalent combination of education and relevant work experience.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.