NSE Support Specialist

Philippines·Makati Citymid

SalesSales Operations Specialist

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Quick Summary

Overview

Responsible for providing day-to-day support to NS Enterprise and other NS-related project work. Main responsibilities are the deployment of NS support tasks including change requests,

Technical Tools

SalesSales Operations Specialist

Responsible for providing day-to-day support to NS Enterprise and other NS-related project work. Main responsibilities are the deployment of NS support tasks including change requests, data coordination, general support, and other related project work. Other responsibilities are to assist in system testing, report development, user training, and all other NS-related activities.

Responsibilities

~2 min read

→Treat safety and environmental compliance as a top priority in all activities.
→Develop and maintain a good understanding of Seapeak business processes, vessel operations and maintenance activities relevant to supporting NS Enterprise.
→Act as first-level support for PMS and Hull Manager queries, providing guidance and troubleshooting as required.
→Carry out NS system administration, including the creation and management of seafarer NS user accounts.
→Troubleshoot issues relating to equipment, spare parts, inventory and counters, escalating system-related issues to IT where appropriate.
→Submit support requests and report NS application errors and system issues as required.
→Ensure NS documentation and guidance accurately reflect the procedures followed onboard vessels and within the office.
→Conduct NS user training as required.
→Manage SSRS report subscriptions and associated administration.
→Support the Advanced User in assessing new ABS-NS software releases, upgrades, hotfixes and patches, including upgrades to the NS Enterprise production vessel environment.
→Coordinate system testing with the Advanced User and report identified issues to IT.
→Carry out functional and release-note testing for NS Enterprise upgrades and changes.
→Ensure all system changes are carried out in accordance with Seapeak's Management of Change (MOC) procedure.
→Review standard jobs and maintenance strategies against applicable legislative requirements, Seapeak's Safety Management System and manufacturers' guidelines, implementing approved changes within NS.
→Support special projects, including dry-dock standard jobs and Hull Manager preparation.
→Support the Operations Team with dry-dock planning and execution, including assisting with the compilation of specifications within NS, carrying out yard cost comparisons and acting as cost controller when required.
→Escalate and review NS administration concerns with the line manager as appropriate.
→Undertake other duties, responsibilities and activities that may reasonably be assigned in line with the requirements of the role.

Requirements

~1 min read

Have strong marine engineering background in training and work experience.
Demonstrates analytical, problem solving, time management, decision making, and research skills.
Have the ability to respond positively to customers in an effective manner.
Have extensive knowledge of planned maintenance processes, business processes, NS system overall, and modules used.
Excellent interpersonal and communication skills.