Key Account Executive, Strategic Voice

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

The Key Account Executive – Voice is an individual contributor role within the regional structure, with a direct reporting line to the Chapter Lead. The main goal of this role is to identify business opportunities with current and prospective high touch clients (Tier 1 A/Ar), and to sell Infobip’s product and service offering — with a dedicated focus on Infobip Voice solutions — while proactively recommending the best communication and Voice related use case solutions to our clients.

In addition to core sales activities, the Key Account Executive – Voice is typically one of the most experienced sales representatives. It is therefore expected that he/she shares knowledge with team members, mentors newly onboarded sales colleagues, and supports less experienced team members by answering technical and procedural questions — including those related to Voice products, capabilities, and best practices.

What you'll do

• Sells a subset of products or services — including Infobip Voice solutions (SIP Trunking, Voice API, WebRTC, Number Masking, Branded Calling, Authentication, BYOC) — directly or via partners to a provided target account list within the designated geographical territory (Tier 1 (A, Ar)).
  Supports end-to-end client relationship for the first 12 rolling months (NRR, cross-sell, upsell & acquisitions), with a special focus on Voice product adoption, onboarding and usage growth.
• Maintains a mature and structured approach to account acquisition during the first 12 months following service activation, ensuring Voice readiness and technical fit where applicable.
• Develops solution proposals encompassing all aspects of the application, including Voice-specific technical and commercial solution components.
• Manages sales through forecasting, account resource allocation, account strategy and planning, while expanding touchpoints and footprint in key accounts — including identifying Voice opportunities and increasing Voice traffic and revenue.
• Works closely with the CSE to develop proper account planning and customer journey mapping, ensuring appropriate technical scoping and feasibility for Voice use cases.
• Negotiates pricing and contractual agreements to close the sale, including Voice routing, coverage, and compliance-related commercial terms.
• Builds and maintains strong client relationships, serving as a trusted advisor while ensuring healthy Voice performance, quality, and customer satisfaction.
• Coordinates with service delivery teams for deployment and ongoing delivery of the product suite, including Voice onboarding, routing setup, and BYOC integrations.
• As a leading contributor, provides direction and mentoring to others, sharing Voice product knowledge, best practices and sales learnings.
• Works in a non-routine and highly complex environment, requiring the application of advanced technical and business skills, especially in the area of Voice communications and infrastructure.

• B2B Sales Experience: Proven experience in B2B sales, account management, or business development within the telecommunications, CPaaS, UCaaS, VoIP, or technology industry.
• Enterprise Account Management: Experience managing strategic or enterprise accounts, building long-term customer relationships, and driving revenue growth through cross-selling and upselling.
• Voice / Telecom Knowledge: Good understanding of Voice solutions and telecommunications technologies, such as SIP Trunking, VoIP, Voice APIs, WebRTC, or similar solutions.
• Consultative Selling: Ability to understand customer business needs and translate them into commercial solutions, working closely with technical teams when needed.
• Commercial Skills: Experience with account planning, pipeline management, forecasting, negotiations, and achieving revenue targets.
• Stakeholder Management: Ability to build relationships and engage with senior-level stakeholders within enterprise customers.
• Communication Skills: Strong presentation, communication, and negotiation skills.

Read more about our hiring process.