Channel Account Manager I

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.

As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction.

This is a high-impact, high-visibility sales role that reports to the Manager of Account Management. Its success will be measured by expansion and retention metrics.

• →Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
• →Own and grow relationships with multiple contacts inside assigned customer organizations
• →Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
• →Contribute to team goals around retention, expansion, and customer satisfaction
• →Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• →Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
• →Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment

• 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
• Strong experience in SaaS, preferably related to the cybersecurity industry
• Experience with Salesforce or other similar CRM platforms
• Strong bias to action and the ability to get things done efficiently and effectively
• Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
• Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners