Security Account Manager

Job Title: Account Manager – Distribution Center
Compensation: $50,000/year (exempt)
Location: Louisville, TN – on‑site at client location

Position Summary

The Account Manager – Security is responsible for all security operations at a high‑volume distribution facility. This role manages a team of 20+ security personnel and ensures safe, efficient, and compliant operations in a fast‑paced logistics environment.

You will:

• Lead, mentor, and develop a team of security supervisors and officers.
• Own scheduling, staffing, performance management, and discipline for the site.
• Serve as the primary onsite point of contact for the client, coordinating daily operations and long‑term planning.
• Oversee visitor management, access control systems, CCTV, and screening equipment (x‑ray and magnetometers).
• Provide regular reporting and updates to both the client and Securitas corporate leadership.

This role requires strong leadership, excellent communication, and the ability to balance client expectations, employee needs, and operational performance.

Key Responsibilities

Leadership & Team Management

• Directly manage a team of 20+ security personnel, including supervisors and officers.
• Create and maintain schedules to ensure 24/7 coverage and compliance with contract requirements.
• Provide day‑to‑day leadership, coaching, and mentoring to build a high‑performing team.
• Conduct performance evaluations, coaching sessions, and corrective/disciplinary actions in a fair and consistent manner.
• Promote a culture of safety, professionalism, and respect aligned with Securitas’ values.

Client Engagement & Coordination

• Serve as the primary on‑site contact for the distribution center’s management team.
• Participate in regular client meetings to review performance, incidents, KPIs, and improvement plans.
• Coordinate security support for operational changes, peak seasons, special projects, and audits.
• Proactively identify risks, service gaps, and improvement opportunities and present solutions to the client.

Operations & Service Delivery

• Manage day‑to‑day security operations at the distribution center, ensuring compliance with:
  • Contractual requirements
  • Securitas policies and procedures
  • Client site rules and applicable laws/regulations
• Develop, maintain, and enforce post orders, standard operating procedures, and emergency response plans specific to the distribution environment.
• Oversee incident response, investigations, and documentation; ensure timely follow‑up and corrective actions.
• Monitor key operational metrics (incidents, access violations, equipment alarms, audit findings) and drive continuous improvement.

Technology, Access & Visitor Management

• Oversee the operation and integrity of:
  • Visitor management and access control systems
  • Closed‑circuit television (CCTV) systems
  • X‑ray machines and walk‑through/hand‑held magnetometers
• Ensure all security personnel are properly trained and authorized to use these systems and devices.
• Maintain compliance with all procedures related to screening, access control, and monitoring, especially for high‑value or sensitive areas.
• Coordinate with client IT/Facilities and Securitas technical teams on system issues, upgrades, and maintenance.

Health, Safety & Compliance

• Promote a safe work environment and ensure compliance with Securitas’ Group Health and Safety Policy and all applicable health and safety laws and regulations (source: Group Health and Safety Policy).
• Ensure risk assessments are carried out where required and that employees receive appropriate instructions, training, and equipment for their assignments (source: Group Health and Safety Policy).
• Support investigations of incidents, accidents, and near misses; implement corrective and preventive actions.
• Ensure all employees are treated fairly and with respect, in line with Securitas’ equal opportunity and anti‑harassment commitments (source: Corporate Sustainability Policy).

Reporting & Administration

• Prepare and deliver regular operational and performance reports to the client and Securitas management (e.g., incident summaries, staffing reports, KPI dashboards).
• Use corporate reporting systems and tools to document incidents, training, inspections, and compliance activities.
• Ensure accurate timekeeping, payroll approvals, and adherence to labor budgets.
• Support billing accuracy and respond to any questions related to hours, services, or changes in scope.

Qualifications

• Previous management or supervisory experience required; experience leading 15+ employees strongly preferred.
• Security, distribution/logistics, or operations management experience is highly desirable.
• Demonstrated experience with scheduling, performance management, and disciplinary processes.
• Strong client‑facing skills with the ability to build trust and communicate clearly at all levels.
• Experience with access control, CCTV, and visitor management systems; exposure to x‑ray and magnetometer screening is a plus (training will be provided as needed).
• Strong organizational and time‑management skills; able to manage multiple priorities in a fast‑paced environment.
• Basic financial acumen (labor management, overtime control, and understanding of account profitability).
• Proficiency with standard office software and ability to learn corporate reporting and scheduling systems.
• Ability to work on‑site at the distribution center, travel locally as needed, and occasionally travel by air to Northern CA.
• Must meet all licensing, background, and training requirements applicable to security roles in the state(s) of assignment.