Amway Grand Plaza Sales Coordinator

SUMMARY:

The AHC Sales Coordinator is an hourly position responsible for delivering exceptional service and support to our group, convention, and social clients throughout their event experience. This role serves as a key member of the sales team, demonstrating professionalism, attention to detail, and a commitment to exceeding guest expectations while fostering positive relationships with clients and colleagues. This position follows a standard office schedule of Monday through Friday, 8:30 am - 5:00 pm. Additional hours may occasionally be required based on business demands and the needs of the department, as determined by the Director of Sales.

ESSENTIAL FUNCTIONS:

* Provide general sales and administrative support to all Sales Managers and fellow coordinators
* Serve as the point person while Sales Managers are out of the office, assisting clients with any changes or questions
* Daily maintenance of Delphi and CI/TY bookings for AHC Sales Managers such as blocking rooms and meeting space, date changes etc
* Complete and submit leads through various lead sources such as CVENT, PartnerNet and Meeting Broker.
* Input convention programs into both Delphi and CI/TY computer systems in a timely manner
* Ability to navigate a booking life-cycle from building inquiries through contracting and turnover
* Complete supplementary tasks assigned by a Manager efficiently.
* Generate contracts and proposals for Sales Managers
* Provide room block history and documentation to Experience Grand Rapids as needed
* Be fluent in booking systems to assist managers with cross property selling
* Assist AHC Sales Managers with special requests for arrivals/VIP guests
* Send welcome letters and thank you letters upon request
* Make arrangements for upcoming tours for Sales Managers
* Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
* Learn and follow all hotel policies and procedures pertaining to your area of work.
* Practice safety standards and reports all unsafe conditions.
* Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
* Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
* Maintain an associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.
* Exhibit the ability to follow established guidelines, procedures and policies.
* Maintain a good record of attendance and punctuality at work.
* Adhere to all company policy including uniform, grooming and appearance standards.
* Display the willingness to perform other duties as assigned.

REQUIRED SKILLS:

* Must become a routine user of all sales systems (Delphi, CI/TY, CVENT, Meeting Broker, PartnerNet)-
* Be detail oriented and have the ability to multi-task.
* Have knowledge of the hotel layout, products, services, amenities, and history.
* Possess strong written and verbal communication skills.
* Proficient in Microsoft Office, Excel. Experience with Delphi and Marriott Systems are a plus.
* Professional demeanor and appearance
* Team player attitude and genuine ability to provide exceptional service to teammates and clients alike
* Must have the ability to work Monday through Friday, 8:30am – 5:00pm and willingness to work outside these hours when necessary.