Associate Mid-Market Account Manager

CanadaRemoteFull-timemid

SalesAccount Manager

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Quick Summary

Requirements Summary

Act as the liaison between customers and internal teams, including technical support, product management, and implementation.

Technical Tools

SalesAccount Manager

The Associate Mid-Market Account Manager will manage and grow relationships with mid-market customers, helping them achieve their business objectives through software solutions.
You will serve as a trusted point of contact, understanding customer needs, addressing challenges, and identifying opportunities to increase product adoption and account value.
The role combines relationship management, customer success, and sales, with a focus on account expansion, upselling, and cross-selling.
You will develop expertise in Environmental, Health, and Safety (EHS) and Environmental, Social, and Governance (ESG) solutions, advising customers on relevant practices and product capabilities.
Working closely with technical support, product management, and implementation teams, you will help resolve issues and improve the overall customer experience.
This opportunity is suited to a commercially driven professional who enjoys building customer relationships, identifying growth opportunities, and contributing to a collaborative, remote-first team.

Account Management: Build and maintain strong relationships with mid-market customers, acting as their primary point of contact. Understand their business goals, objectives, and challenges, and proactively identify opportunities to improve their use of software solutions.
Customer Engagement: Conduct regular customer check-ins and business reviews to assess satisfaction, identify upselling and cross-selling opportunities, and ensure customers maximize product value. Recommend best practices that support their EHS and ESG objectives.
Sales and Account Growth: Collaborate with internal teams to expand existing accounts by identifying opportunities for product upgrades, additional user licenses, and new solutions. Share timely insights about customer needs, competitors, and market trends.
Solution Expertise: Develop a strong understanding of software features, functionality, and technical capabilities. Stay informed about industry developments, regulatory requirements, and emerging EHS and ESG practices to provide relevant customer guidance.
Issue Resolution: Act as the liaison between customers and internal teams, including technical support, product management, and implementation. Coordinate timely issue resolution and keep customers informed about the progress of their requests.
Customer Success: Support positive customer onboarding and ongoing success. Advocate for customers internally and communicate feedback that can improve product features, usability, and the overall customer experience.
Reporting and Forecasting: Maintain accurate records of customer interactions and account activities in the CRM. Use available technology tools to track account health, revenue forecasts, and key performance indicators, providing visibility to management and stakeholders.
Continuous Learning: Strengthen product and industry knowledge through training, independent learning, conferences, and webinars. Share relevant insights and knowledge with the wider team.
Customer and Prospect Visits: Undertake limited travel for in-person meetings with customers or prospective clients when required.

Requirements

~1 min read

1–3 years of closing, quota-carrying sales experience.
Bachelor's degree in Sales, Business, Environmental Science, Engineering, or a related field is preferred.
Previous experience in account management, customer success, or software sales is preferred, particularly within the EHS or ESG sector.
Strong interpersonal and communication skills, with the ability to establish rapport, build trust, and maintain productive customer relationships.
Excellent problem-solving and analytical abilities, supported by a proactive, customer-focused approach.
Demonstrated ability to manage multiple customer accounts, organize competing priorities, and follow through on commitments.
Familiarity with EHS and ESG regulations, industry best practices, and market trends is an advantage.
Proficiency with sales and customer engagement technology, including tools such as Salesforce, Outreach, and Kaia.
Self-motivated and results-oriented, with the ability to work independently and collaboratively in a fast-paced environment.
A commercial mindset and the ability to identify account growth opportunities and contribute to revenue objectives.