Sales Engineer

Daifuku Airport America Corporation is a subsidiary of Daifuku North America a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking an experienced Sales Engineer.

The Sales Engineer serves an inter-disciplinary role, bridging gaps between the various teams of different expertise, most notably engineering-oriented teams and commercially-oriented teams. The Sales Engineer is a “business-to-business” sales and engineering professional who prospects new business and maintains an existing pipeline of business. The Sales Engineer will work within a sales team of Engineers and Estimators selling Automated Guided Vehicle (AGV) systems and solutions primarily in North America.

The Sales Engineer will be responsible for understanding client requirements and producing winning proposals that enable Daifuku to meet annual sales goals. The Sales Engineer interfaces with all levels of any organization’s corporate real estate, maintenance, or facility and operational departments. This position reports to the Executive Manager as part of a sales team and contributes to the success of the team, department, and Company.

• →Produce compliant and effective proposals that meet our strategic objectives and deliver best value to our customers utilizing in-house support including Estimating, Application Engineering, Marketing, and technical services.
• →Build and maintain strong customer relationships. Ensure customer satisfaction throughout the sales process and continuing through the project lifecycle.
• →Create and maintain sales contacts, research customer needs, and develop application of products and services to ensure sales opportunities.
• →Develop and deliver sales presentations in a professional and effective manner.
• →Participate in identification of new products, modification of existing products, and termination of ineffective products to ensure customer satisfaction.
• →Develop and maintain communication in a timely, cooperative, and professional manner with all levels of staff and customers as defined in the company policy, to ensure a positive corporate image, teamwork, and attainment of goals.
• →Identify customer requirements, establish a sales strategy, and facilitate alignment among internal teams and external stakeholders to achieve the customer’s goals.

• English Language — Fluency and knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to assist others.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Verbal and Written Communication — The ability to actively listen to, understand, and communicate information and ideas presented through spoken or written words, including via presentations, emails, in-person and remote meetings.
• Diplomatic skills required, with the ability to successfully interact with all personality types.
• Computer literate in AutoCAD and MS Windows based software, including Outlook, Teams, and PowerPoint. Salesforce experience a plus.
• Positive attitude toward work requirements, fellow employees, and customers.
• Ability to recognize the scope and urgency of situations involving work related issues and to formulate plans to resolve these issues.
• Willingness to accommodate others in a variety of different situations.
• Ability to travel domestically and internationally, as needed, sometimes up to 50% of the time. Minimal international travel expected.
• Ability to work over 40 hours and on weekends as needed.

• Bachelor’s degree in business or related area, or equivalent industry experience.
• 5 years of experience in industrial application of material handling solutions, preferably AGV systems.
• Sales experience in capital goods.
• Proven record of successful interfacing with customers in an engineering or sales environment.