Student Account Specialist 633318

OSU-Oklahoma City

Pamela Mathis, pam.mathis@okstate.edu

Office hours of operation are Monday through Thursday, 8:00 am-6:00 pm, Friday 8:00 am-5:00 pm.

Regular Continuous/Until Further Notice

$15.52 - $16.14 Hourly

For full consideration, please include a resume, cover letter and contact information for three professional references.

Serves as Student Account Specialist for Business Services.  Maintains the Payment Option Plan (POP) program, Assists with Third Party and Collection payments to Student Accounts.

• Experience in a high traffic position that involved cashiering and financial transactions with a high level of customer service expectations.
• Experience with detailed, multiple work assignments.
• Completion of some college or business-related courses.

• Duties require extended periods of sitting, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weighs more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• High School/GED 

• One to two years’ experience in a financial atmosphere.
• One to two years cashiering experience.

• Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook).
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to work independently and also collaborate within a team environment.
• Exhibit problem solving skills beyond a set of instructions and adapt to changes when necessary.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students/customers.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

1. Administers student payment plans and payment agreements; researches student account history and resolves account discrepancies as needed.
2. Assists with collection activities, including reporting payments to collection agencies, applying collection agency and third-party payments to student accounts, and processing related documentation.
3. Maintains accurate student account records through Banner data entry and other accounting systems.
4. Assists with coordinating invoicing, billing, and receipt of payments for all third-party contracts, including military tuition assistance programs and veteran educational benefits.
5. Assists with processing billing and payment transactions for Army, Navy, Marine Corps, and Air Force students through applicable military billing systems and coordinates receipt and reconciliation of payments.
6. Assists with processing VA Chapter 33 payments received via EFT and prepares and submits required transmittal documentation.
7. Assists students and clients at the counter as needed to provide organization to Business Services as needed.
8. Assists in providing customer service and support to students, faculty, staff, and external clients by phone, and through electronic communications, responding to inquiries and resolving account-related issues.
9. Ensures compliance with OSU and OSU-OKC policies and procedures regarding student fees, refunds, financial aid disbursements, third-party sponsorships, veteran benefits, military funding programs, and collections.
10. Completes all mandatory training and participates in a minimum of two professional development each year.
11. Performs related accounting and administrative duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  

• May be required to work extended hours during designated heavy enrollment time.
• Must be able to work flexible hours to include some nights and weekends.
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

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