Account Sales Manager Trainee

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.

• Support for Account Sales Managers
• Assist Account Sales Managers with account setup, product conversions, quote preparation, sampling, follow-up, and opportunity advancement.
•   Assist Account Sales Managers in maintaining customer inventory bins, racking, cleaning, and relabeling.
•    Assist Account Sales Managers in maintaining customer crimping equipment to include trouble shooting issues, cleaning, and recalibrating.
•    Help maintain accurate key-account profiles, customer contacts, call notes, product usage, competitive information, and identified growth opportunities.
• Gather vendor, product, market, and competitive information that helps the Account Sales Manager position Royal Brass & Hose effectively.
•   Support agreed account sales and gross-margin growth plans by helping assess account potential, track actions, and follow through on commitments.

•   Provide backup coverage for VMI routes if needed.
•    Assist with training and monitoring VMI personnel to promote consistent, timely, and high-quality service.
•    Coordinate with VMI personnel and Account Sales Managers so field activity, customer requests, and sales opportunities are communicated and acted upon.

·   Respond to customer questions regarding products, applications, order status, availability, and delivery.

·   Provide product application or technical assistance within the employee’s level of training; involve the appropriate internal or vendor resource when additional expertise is needed.

·   Set realistic expectations, resolve service issues, meet commitments, and maintain an exceptional-customer-service mindset.

·   Identify recurring customer issues or service deficiencies and communicate them to the Director of Mining/RSM and appropriate upstream stakeholders, including use of the QIR process when applicable.

·   Travel to customer locations or company facilities, including occasional overnight travel, when business needs require.

·   Participate in customer setups, VMI installations, product conversions, and other field-support projects.

·   Perform other related duties assigned by the Director of Mining/RSM needs.

·   Customer focus and relationship support

·   Problem solving

·   Product and application learning

·   Organization, prioritization, and attention to detail

·   Clear verbal and written communication

·   Teamwork across sales, VMI, purchasing, parts data, warehouse, and vendors

·   Sound judgment regarding priorities, commitments, and escalation

·   Proficiency with Microsoft Excel, PowerPoint, Word, and company business systems

·   High school diploma or GED required; bachelor’s degree preferred.

·   Prior customer service, inside sales, sales support, industrial distribution, VMI, purchasing, or order-management experience preferred.

·   Experience with hose, fluid power, OEM, or MRO products and markets is desirable.

·   Mechanical aptitude and willingness to build product and application knowledge.

·   Valid driver’s license and a safe driving record for assigned travel.

·   Ability to work effectively in a team environment and communicate with customers one-on-one or in groups.

·    Not restricted by an applicable non-compete or non-solicitation agreement; must meet company employment requirements.

·   Work is performed in office, warehouse, company vehicle, and customer-site environments, including occasional outdoor conditions.

·   Ability to travel to customer sites and company locations, with occasional overnight travel.

·   Ability to stand, bend, walk, and perform job-related material handling during the workday.

·   Ability to lift up to 50 pounds, with reasonable accommodation where applicable.

Ability to work independently, solve problems, comprehend customer needs, plan work, and communicate product or service information.