Revenue Office Associate II

United States·Lincolnmid

SalesSales Director

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Quick Summary

Requirements Summary

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment,

Technical Tools

SalesSales Director

Revenue - Agency 16

Lincoln, NE

$17.017

JR2026-00030451 Revenue Office Associate II (Open)

**The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position.**

This position is a 100% "working in office" position.

An employee in this position performs unique technical operations and corrections to taxpayer accounts, computer generated listings, and inquiries. This involves extensive research and analysis through use of paper and electronic listings, PC programs, and OnBase. This position performs extensive reviews of documentation. This involves daily oral and written communication on technical details of tax rules and regulations, with teammates and the public.

Job duties include:
1. Processing returns and/or refund claims. This includes performing the following on a semi-regular basis: opening mail, sorting of like tax forms, validation of documents, reconciliation of deposits, data entry and document preparation.

2. Edit and correction of tax returns and applications for various tax programs.

3. Written and telephone communication with taxpayers regarding the information contained on tax returns, applications, and refund claims.

4. Corrections of errors on tax returns and applications through computer listings. These errors may be caused by incorrect information contained on a return or application, may be an error made in previous processing steps.

5. Training peers. Sharing information, identifying possible problems and formulating solutions.

6. Educating taxpayers on various tax programs.

7. Assists with other functions as the need arises.
Knowledge, skills and abilities.

Responsibilities

~1 min read

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.