Inside Sales Supervisor - Costa Rica

Handles a variety of non-routine and difficult inquiries. Direct leadership responsibility for work group with clearly defined roles. Reviews and approves work results conducted by the work group. Supervises professional and support level employees within a specific discipline within the sales function including contract sales, field sales, inside sales, sales support, sales reporting, business intelligence, sales analytics, variable incentive compensation, agent commissions, customer master data, indirect data processing (point of sale and charge backs), customer relationship management, territory planning/mapping/ forecasting, sales prospecting, etc. In Business Services Operations Customer Engagement Solutions Inside Sales & Sales Support: sales rep issue resolution, sales inquiries, sample orders, order expedites, CRM entries, etc. May provide work direction to Non-3M workers. Coaches work group to improve sales and process effectiveness and achieve objectives. Provides input and assists in the development of business, sales, and marketing plans and/or programs.

- Adapts differing techniques and methods to deal with variations in work conditions and operations to proactively identify and solve complex problems. Supervises the development and implementation of improvements and/or solutions to work processes and tools. Reports to supervisor/manager on key milestones and critical business initiatives. When necessary, the supervisor is consulted for guidance in problem areas.

- Supervises work group with clearly defined roles within one functional discipline in the sales function. Accountable for the activities and results of their work group.

- Employees supervised are on a support or lower professional level. Supervises development and implementation of functional project plans. Leads projects, linking project steps to business strategies. Ensures plans support business needs and goals and that project objectives and deadlines are met. 

- May continue to maintain accounts where appropriate.

- Bachelor level university/college degree is generally required. Master’s degree is preferred. In addition, a minimum of 6-9 years relevant working experience is normally required.

- In-depth knowledge and experience with theories and practices of one or more related disciplines within the sales function. In-depth knowledge of assigned area of responsibility, 3M structure, organization, and business.

- Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required.

- Generally requires the ability to communicate in written and spoken English.

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