Senior Sales Engineer, Axon 911 (Northeast Region)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

As a Senior Public Safety Sales Engineer, you will play a pivotal role in transforming how public safety agencies respond to emergencies through innovative, AI-powered, cloud-based technology. Combining deep technical expertise, consultative sales acumen, and a results-driven mindset, you will serve as a trusted advisor to customers while directly influencing revenue growth and business success.

Partnering closely with Account Executives, Sales Leadership, and cross-functional teams, you will own the technical sales cycle from discovery through validation, architect tailored solutions, deliver compelling demonstrations, overcome complex technical challenges, and accelerate deal closure. Your success will be measured by your ability to influence technical win rates, drive revenue, shorten sales cycles, and deliver measurable customer outcomes.

This is an opportunity for an accomplished Sales Engineer who doesn't just support the sales process but elevates it. You'll bring a proven track record of exceeding performance expectations, improving processes, and taking ownership in a high-growth environment. Your ability to bridge complex technology with real-world operational challenges will directly shape our growth and the future of emergency response through the power of AI.

• →Technical Discovery & Solution Design: Lead discovery sessions with PSAPs, emergency management agencies, and public safety IT teams to assess operational workflows, existing infrastructure, technical requirements, and integration needs. Translate findings into tailored solution recommendations.
• →Product Demonstrations & Technical Validation: Deliver compelling product demonstrations, technical workshops, whiteboarding sessions, and proof-of-concept engagements that clearly communicate platform capabilities, competitive differentiation, and operational value.
• →Technical Architecture & Integration: Serve as a technical subject-matter expert on cloud-based emergency communications platforms, system interoperability, APIs, networking, and integrations with existing CAD, NG911, and other public safety technologies. Partner with Solution Architects and Engineering on complex deployment requirements.
• →RFPs & Proposal Development: Lead technical contributions to RFPs, RFIs, security questionnaires, and customer proposals, including solution specifications, architecture diagrams, infrastructure assessments, and technical documentation.
• →Customer & Executive Engagement: Build trusted relationships with PSAP Directors, emergency communications leaders, IT stakeholders, and executive decision-makers. Navigate complex procurement processes, address technical objections, and communicate the operational and financial value of proposed solutions.
• →Strategic Sales Partnership: Collaborate with Account Executives and Regional Sales Managers to develop and execute technical sales strategies, qualify opportunities, identify customer challenges, and position solutions that address complex public safety requirements.
• →Cross-Functional Collaboration: Partner with Product, Engineering, Implementation, and Marketing teams to communicate customer requirements, influence product improvements, strengthen technical sales enablement, and ensure seamless transitions from pre-sales to implementation.
  
  Nice to Have: 
• →Industry Expertise & Advocacy: Informed on emerging public safety technologies, NG911 standards, regulatory requirements, and competitive solutions. 

• Proven Sales Engineering Success: 5–8 years of progressive experience in Sales Engineering, Solutions Consulting, or technical pre-sales within SaaS, telecommunications, contact center, or real-time communications environments. Demonstrated track record of exceeding performance targets, influencing revenue growth, improving technical win rates, and accelerating complex sales cycles.
• Technical Expertise: Hands-on experience with AWS or Azure, cloud infrastructure, enterprise SaaS deployments, IP networking, APIs, and system integrations. Strong expertise in SIP, WebRTC, SIP trunking, VoIP architecture, and related telecommunications technologies.
• End-to-End Technical Ownership: Proven success owning technical discovery, solution design, product demonstrations, proof-of-concept engagements, and technical validation through deal closure. Ability to independently navigate complex requirements, overcome objections, and drive measurable customer and business outcomes.
• Executive Influence & Storytelling: Exceptional ability to lead technical presentations, influence executive decision-makers, and translate complex solutions into compelling business value, operational efficiencies, and measurable ROI.
• Cross-Functional Leadership: Demonstrated success driving alignment across Sales, Product, Engineering, and Implementation teams, influencing product improvements, strengthening technical sales strategies, and improving customer outcomes.
• Process Improvement & Ownership: Track record of building, optimizing, and scaling technical sales processes, demo environments, enablement resources, or solution frameworks that improve team effectiveness, sales efficiency, and customer engagement.
• Startup Mindset: Thrives in fast-paced, high-growth environments with a strong sense of accountability, resourcefulness, and initiative. Comfortable owning multiple complex opportunities, creating structure amid ambiguity, and driving results with minimal oversight.

• Knowledge of NG911 standards, NENA i3 architecture, ESInet environments, and public safety system interoperability.
• Experience conducting technical site assessments, developing architecture diagrams, or supporting complex multi-system integrations.

This role is fully remote within the United States, with frequent domestic of 50% or more, based on business needs, for customer engagements, technical discovery, training, and industry events.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

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