CPT-10827 Medical Administrative Assistant

• Answer and manage incoming phone calls in a professional and timely manner.
• Respond to general inquiries from patients or healthcare providers.
• Maintain clear and professional communication with clients and internal staff.
• Escalate complex inquiries or urgent issues to the appropriate team members.

• Perform medical administrative tasks with high accuracy and efficiency.
• Maintain and update Electronic Medical Records (EMR) systems.
• Ensure patient and referral information is recorded correctly and securely.
• Organize documentation and maintain accurate administrative records.

• Monitor and respond to emails related to patient care or referrals.
• Process referrals from medical practitioners promptly and accurately.
• Coordinate with healthcare providers to ensure referrals and documentation are properly handled.

• Collaborate with internal team members to support daily clinic operations.
• Ensure administrative processes run smoothly and efficiently.
• Assist with additional administrative tasks as assigned.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in medical administration, healthcare administration, or a related field preferred.
• Strong verbal and written English communication skills.
• Experience working with Western clients or healthcare environments is an advantage.
• High attention to detail and strong organizational skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Professional demeanor and ability to maintain confidentiality when handling medical information.
• Reliable, proactive, and capable of working independently.

• Electronic Medical Records: EMR Systems
• Office Tools: Microsoft Word, Excel, Outlook
• Communication: Microsoft Teams

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday
• Daily Working Time: TBD in AST time zone

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Senior Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: TBD AST time
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–C (Good English comprehension, communication, speaking, and writing required)
• REGION PREFERENCES: Any