Office Manager

Nj-Howell-mid

Office ManagerAdministration & Office Support

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Quick Summary

Key Responsibilities

Respond to job leads in a t

Requirements Summary

Vacation Performance bonuses Company credit card Advancement and growth opportunities Regular pay reviews Plus more! Job Responsibilities As an Office Manager,

Technical Tools

Office ManagerAdministration & Office Support

Benefits:

Bonus based on performance
Competitive salary
Training & development
Paid time off

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Manager to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! but helpful. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

Vacation
Performance bonuses
Company credit card
Advancement and growth opportunities
Regular pay reviews
Plus more!

Job Responsibilities

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

Respond to job leads in a timely manner
Coordinating the schedule and material ordering for multiple craftsmen and projects
Handles customer service issues as they arise
Answer phones, review inbound emails, respond to customer calls and online leads in timely manner
Keep Field staff updated on schedule changes in the office and communicate schedule adjustments as needed
Partner with owner on hiring, training and evaluating the craftsman
Work with field manager to ensure adequate new craftsman shadowing assignments prior to assigning craftsmen solo projects
Utilizing our dispatching & schedule management software
Returning customers calls as needed and following up with past customers
Develop and lead AHS Jersey Shore "Safety Team" and ensure safety metrics tracked and safety manual is kept updated
Assist the owner on other duties as assigned
Build positive relationships with leader, office staff, craftsmen, customers, sub-contractors and suppliers
Stay current on latest software and AHS best practices for office to drive process efficiencies
Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs. Drive high bookings rate and labor hours per day to maximize income for craftsmen and profit. Ensures account receivable are kept at below target level
Performing paperwork and filing duties
Assist in solving operational logistics to ensure a smooth customer journey
Write thank you notes as follow up to each work order
11 Month Warranty Calls Personnel
Manages Craftsman/Apprentice time off requests and WebScheduler accommodations
Dispatch work orders at the end of each day
Conduct phone interviews with potential employees, then participate in face-to-face interviews
Conduct new hire orientation
Maintain employee records and communicate changes to PEO
Solve operational problems as they happen
Receives & checks in all work invoices
A/R – Prepares invoices, follow up letters, and works with Green Flag Recovery for severely past due invoices. Authorizes & creates payment agreements on rare occasion necessary
Monitor & order office supplies & marketing supplies as needed
Prepare daily bank deposits
Assist with monthly staff meetings
Face-to-Face networking (8-10 hours per week)
Daily Facebook updates
Maintain Yodle/Centermark Dashboard including
Photo Upload
Offers Tool Management
Reviews Tool Management
Design quarterly existing customer marketing piece.

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

High school diploma or GED
3-5 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Exceptional communication skills
Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Customer-facing experience, a plus
ServiceTitan experience is a major plus