Account Manager

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

• Manage a portfolio of hotel partners and serve as the main point of contact for day-to-day commercial matters
• Build and maintain strong partner relationships through regular communication, business reviews, and performance discussions
• Monitor and analyze key business metrics, including production, availability, rate competitiveness, pricing, cancellation trends, and Direct Share performance
• Identify performance gaps and recommend practical actions to improve visibility, conversion, and revenue results
• Support partners in adopting Agoda’s programs, promotions, pricing tools, and inventory optimization opportunities
• Work with cross-functional teams to resolve partner issues, support escalations, and ensure timely follow-up
• Prepare account updates, business reviews, and performance summaries for both internal and external stakeholders
• Maintain accurate account records, activity tracking, and follow-up actions in relevant internal systems
• Stay informed on market trends, competitor activity, and internal product or program updates that may impact partner performance
• Contribute to team targets and business priorities by supporting partner growth and improving portfolio results

• Bachelor’s degree or equivalent practical experience
• Experience in account management, sales, business development, or partner management
• Strong analytical skills with the ability to interpret performance data and translate insights into actions
• Excellent communication, stakeholder management, and relationship-building skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Commercial mindset with strong problem-solving and negotiation skills
• Proficiency in business tools such as Excel, CRM systems, and presentation software
• Native/Fluent Japanese and business-level English communication skills

• Experience in the online travel, hospitality, e-commerce, or technology industry
• Familiarity with hotel distribution, revenue management, and pricing concepts
• Experience working with cross-functional teams in a matrix organization

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.