Assist World
Assist World2mo ago
USD 800–1100/yr

Healthcare Client Support & Administrative Assistant

PhilippinesPhilippinesRemoteMarketing/SEO/Full-Timemid
OtherAdministrative AssistantAdministrative & OfficeAdministration & Office Support
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Quick Summary

Overview

Role Overview We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.

Key Responsibilities

Client & Patient Support ● Answer inbound phone calls and respond to client inquiries professionally ● Respond to emails and follow up on patient questions or requests ● Provide clear, calm, and friendly communication to patients ● Serve as a…

Technical Tools
google-workspace
Role Overview
We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.
This role is primarily client-facing and focused on phone and email support, scheduling
assistance, and general administrative coordination. The ideal candidate has prior experience in
a healthcare setting, understands HIPAA compliance, and is comfortable interacting with
patients and insurance-related inquiries in a professional, empathetic manner.

Key Responsibilities
Client & Patient Support
● Answer inbound phone calls and respond to client inquiries professionally
● Respond to emails and follow up on patient questions or requests
● Provide clear, calm, and friendly communication to patients
● Serve as a primary point of contact during business hours (Mon–Fri)

Administrative Support
● Assist with appointment coordination and scheduling support
● Update and maintain basic patient information as directed
● Support providers with administrative follow-ups as needed
● Maintain accurate records and documentation in accordance with practice standards

Healthcare Systems & Tools
● Use the practice’s Electronic Medical Record (EMR) system for basic tasks
● Work within the phone system to manage inbound and outbound calls
● Utilize Google Workspace for email, calendars, and internal communication
● Follow all internal workflows and compliance guidelines
  • Prior experience in healthcare (medical office, clinic, healthcare support role, etc.)
  • HIPAA training or strong understanding of HIPAA compliance
  • Excellent spoken and written English
  • Comfortable handling phone-based patient communication
  • Professional, empathetic, and patient-focused communication style
  • High level of discretion and confidentiality
  • Experience working with Electronic Medical Records (EMRs)
    • ○ Familiarity with Charm Health is a plus
  • Experience using RingCentral or similar phone systems
  • Experience supporting medical providers or small practices
  • Prior remote healthcare support experience
  • Charm Health (EMR)
  • RingCentral (phone system)
  • Google Workspace (email, calendar, docs)
  • Stable, full-time role with a growing medical practice
  • Clear responsibilities and consistent schedule
  • Meaningful patient-facing work
  • Long-term opportunity replacing an in-house role

    • Location & Eligibility

    Where is the job
    Philippines
    Remote within one country
    Who can apply
    PH
    Listed under
    Philippines

    Listing Details

    Posted
    February 18, 2026
    First seen
    March 28, 2026
    Last seen
    May 12, 2026

    Posting Health

    Days active
    45
    Repost count
    0
    Trust Level
    51%
    Scored at
    May 12, 2026

    Signal breakdown

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    Assist World
    Assist World
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    Employees
    5
    Founded
    2022
    Domain
    assistworld.com
    Jobs
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    Assist WorldHealthcare Client Support & Administrative AssistantUSD 800–1100
    Apply Now