Insurance Advisor

We’re looking for a customer-focused advisor, preferably located in the Memphis area, who can resolve member needs on the first contact, confidently guide consumers through plan decisions, and build trust in the community while also driving enrollment and sales across a portfolio of health and supplemental products. Bilingual skills are a plus.

In this role, you’ll deliver first-contact resolution for member service inquiries, including explaining benefits, researching and clarifying claims, supporting plan selection, helping members use tools and resources, and assisting with community resources. You’ll proactively educate consumers on Marketplace options by leading informational sessions and supporting one-on-one enrollment. You’ll also sell health, dental, and vision plans, helping consumers understand their options and make informed coverage decisions.

Success in this role means members leave with clear answers and the right next steps. Issues are resolved efficiently, enrollments are completed accurately, and product recommendations translate into meaningful coverage decisions. You’ll be measured by strong first-contact resolution, increased Marketplace education, and enrollment support.

If you thrive in a fast-paced, people-first environment where service excellence and consultative selling go hand-in-hand, and you’re energized by helping communities access coverage, we’d love to hear from you.

• This position requires 100% travel.
• Memphis, TN is the preferred location.
• Bilingual skills are a plus.
• We foster a culture where innovation is encouraged. That includes using AI-enabled tools responsibly to support everyday work, guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

• →Provide first contact resolution for member service inquiries at consumer centers including services such as benefit explanation, claims research and explanation, assisting members with plan selection, member tools and resources, premium payments and community resources.
• →Proactively educate consumers on Marketplace products including conducting informational meetings and supporting one on one enrollment via healthcare.gov as needed.
• →Sell health, life, dental, vision, accident and hospital indemnity insurance plans.
• →Develop, implement and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes and minority groups to drive center traffic and community engagement.
• →Mobile Center position will require 100% travel across the state. The mobile Insurance Advisor position will be 100% market based.

Education

• High School Diploma or equivalent

Experience

• 3 years - Experience in a Support function or Customer Service required

Skills\Certifications

• Medicare Certification (AHIP) to sell Senior Markets Products required, or must obtain within 90 days from hire, and maintain annually.
• Certification to sell Qualified Health Plans required, or must obtain within 90 days from hire, and maintain annually.  
• Ability to work flexible hours in order to meet the needs of the business
• Proven decision making and problem solving skills
• Must be willing to work weekends and / or take 24-hour call.

License

• Active TN Life and Health license is required at hire, or must obtain within 90 days from hire.

N/A

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices