VIP Account Manager | Betty CA

Bulgaria·Sofiamid

SalesAccount Manager

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Quick Summary

Key Responsibilities

Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle. Proactive reactivation of players through various channels like emails, calls,

Requirements Summary

1-2 years experience managing a portfolio of accounts. Experience within the online entertainment industry (online casino/social games/mobile games).

Technical Tools

SalesAccount Manager

We are honest - we value honesty in all aspects.
Bring the Olives - we offer premium customer experience.
Think Big - we believe in always striving for more.

About the Role

~1 min read

Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle.
Proactive reactivation of players through various channels like emails, calls, SMS, and chat.
Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers.
Collaboration with other departments for enhanced player management efficiency.
Development and supervision of marketing and player management strategies specifically tailored for VIPs.
Early detection of potential VIPs.
Act as the primary point of contact for VIP users, addressing their needs efficiently.
Serve as a liaison between VIPs and our internal departments.
Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers
Working mainly late and night shifts!

Requirements

~1 min read

1-2 years experience managing a portfolio of accounts.
Experience within the online entertainment industry (online casino/social games/mobile games).
Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence.
Embraces a business-focused and sales-oriented mindset.
Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines.
Adaptable to work flexible shifts, including evenings, weekends, and public holidays.