Front Office Coordinator - Bettendorf, IA

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.  

Our mission is simple yet powerful: Extraordinary people improving lives. 

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

• →Education:
  • →High School Diploma or GED
• →Knowledge and Technical Skills:
  • →Excellent customer service skills
  • →Proficient with the use of MS Office, Outlook and Excel
  • →Knowledge of healthcare insurance benefits and coverage preferred
  • →Experience with requesting and managing customer payments preferred
• →Work Experience
  • →1-2 years of customer service required
  • →1-2 years of healthcare administration preferred

• Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
• Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
• Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
• Working knowledge of HIPAA compliance and patient privacy standards
• Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
• Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
• Strong organizational and time management skills with attention to detail and accuracy in data entry
• Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

• Ability to read, write and speak English proficiently

• Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
• Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

• Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.