Receptionist

 

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.  
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.  
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant. 
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service. 
• Providing basic advice and information on the service offer. 
• Contribute to managing an effective appointment system, liaising with keyworkers.  
• Checking appointments on the CGL information system and book future appointment for service users 
• Take messages for staff and update case management contacts where appropriate 
• Support the team in managing/booking appointments via the electronic diary system 
• Maintain accurate records of all contacts on our case management systems 
•  Assist with admin, record-keeping and communication within the wider admin team.

• Knowledge of general office procedures 
• IT literacy including proficiency in word processing, excel spreadsheets and data entry 
• Good interpersonal skills and a willingness to work flexibly as part of a team 
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary 
• Solid numeric skills 
• Good organisational skills 
• Confident and effective communication skills, both verbally and in writing 
• A professional, empathetic and non-judgmental attitude towards service users 
• The ability to respond flexibly to the demands of the post 
• The ability to work as a member of a team 

 

 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Flexible working arrangements 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 

 

 

 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

 

 

CGL SPOT (20) (£26,091.00 - £26,091.00)

N/A - Outside London Weighting Area

18/5/2026

Chris Bullion (Reading & Swindon) | chris.bullion@cgl.org.uk | 07552249264

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.