Receptionist - Carmens Event Centre

Canada·Hamiltonmid

ReceptionistAdministration & Office Support

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Quick Summary

Key Responsibilities

As a Receptionist at Carmen's Event Centre, you will be the first point of contact for our customers and guests, creating a warm first impression from the moment they arrive.

Requirements Summary

Diploma in office administration or equivalent work experience an asset Intermediate level experience working with Microsoft Suite (Microsoft Word, Excel, Power Point) is required.

Technical Tools

ReceptionistAdministration & Office Support

Be Part of the Magic at Carmens Event Centre
Carmens Event Centre is where Hamilton comes to celebrate—and where you can be part of something unforgettable. As a team member at one of the city’s most iconic venues, you'll help bring dream weddings, milestone galas, and show-stopping events to life in a setting known for elegance, grandeur, and timeless charm.
Whether you're welcoming guests, setting the stage, serving with polish, or supporting behind the scenes, your role plays a key part in creating once-in-a-lifetime moments. No two events are the same, and everyday brings something new, exciting, and meaningful.
As part of Carmens Group, you'll be joining a team backed by over 40 years of hospitality excellence- and a culture built on pride, passion, and creating extraordinary experiences.

Why Work for Carmens Group?

Flexible scheduling
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
Perks & Benefits
- Pay on Demand - get paid when you need it
- Global Hotel Discounts for your travels
- Staff discounts at our restaurants
- Employee Scholarship Program
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.

Position Details:
Job Type: Part-time
Vacancy: This posting is for an existing vacancy (replacement for a currently unfilled position)
Compensation: $19.00-$21.00 per hour
AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.

What you'll be doing:
As a Receptionist at Carmen's Event Centre, you will be the first point of contact for our customers and guests, creating a warm first impression from the moment they arrive. Working in a dynamic hospitality environment, you’ll deliver friendly, efficient customer service, with the key aim of retaining and attracting new customers while providing administrative support across the venue.

Your responsibilities will include:

Respond to telephone, email and in person inquires in a timely, friendly and efficient manner including confirmation of event details and concerns
Greet clients and visitors upon arrival and direct them to the appropriate area/person in a polite and professional manner; offer beverages when necessary
Responsible for reporting on needed office supplies and maintaining inventory, purchase orders and vendor relationships
Present a positive and professional image of the organization to all guests, visitors, vendors and other interactions
Maintain the foyer and reception area in an organized and clean fashion
Collect and distribute company mail
Receive and record incoming payments from clients
Organize, maintain and coordinate records and files in their proper locations and audit files to ensure appropriate documentation and information is up to date
Respond to inquiries that come in via telephone, email and website etc. and direct the client the appropriate team member in a timely and accurate manner
Track and/or update customer information, questions and conversations utilizing the event software (Event Temple) as the database
Assist with booking sales appointments for the sales team; reach out to clients and confirm appointments
Assist with Catering inquiries and coordination as required
Ensure the décor centre is organized and prepped for appointments at all times
Set up client’s personal items for their event as required
Other duties as assigned

Position Requirements:

Diploma in office administration or equivalent work experience an asset
Intermediate level experience working with Microsoft Suite (Microsoft Word, Excel, Power Point) is required.
Experience working with Event Temple an asset
1-2 years previous customer service experience required
Excellent oral communication skills required
Positive interpersonal skills with an emphasis on leadership
Excellent organizational and planning skills with a strong attention to detail
Ability to work well under pressure
Ability to work cohesively with fellow colleagues as part of a team
Experience handling payments an asset
Flexible availability to work 9am-5pm both mid-week and on weekends required

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.