Catering Sales Manager

Our CATERING SALES MANAGERS are charismatic people that have community connections, enjoy networking, and aren't afraid to “hit the streets.” They are professional individuals that are sales oriented, guest driven, and have talent for building relationships.  They are here to elevate the guest’s experience and provide exceptional hospitality, in and out of the restaurant. They work directly with our Regional Partners, Store Leadership and Catering Fulfillment Managers to execute catering operations daily. 

• Handles all incoming catering calls and inputs all orders
• Responsible for overseeing accurate completion of catering orders  
• Orchestrate and attend off-site, catering-specific promotional events
• Provide timely and clear communication of orders to store leadership 
• Ensure all orders are delivered correctly and timely 
• Follow up with clients on feedback and business opportunities
• Utilize and develop proficiency with our catering systems and leads 
• Review existing execution of procedures and fine tune accordingly
• Develop and streamline store level catering systems
• Responsible for hiring and developing Catering Fulfillment Managers 
• Responsible for maintaining and nourishing our 3rd Party Driver Program Partnership 

• Active Listening | giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
• Communication | talking to others to convey information effectively & clearly. 
• Dependability | being reliable, responsible, and dependable, and fulfilling obligations, with a sense of urgency and intent.  
• Attention to Detail | being careful about detail and thorough in completing work tasks. Having a knack for organization and innovation.  
• Cooperation | being pleasant with others on the job and displaying a good-natured, positive attitude. Being nimble and open to change and growth opportunities. 
• Integrity | being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do. 
• Stress Tolerance | accepting coaching & feedback; and dealing calmly and effectively with high stress situations.  Being comfortable with multi-tasking is crucial.  
• Guest Love | building relationships with our guests and recognizing guests for their loyalty.  Active participation in our restaurants and interacting with guests and team frequently.  
• Systems Efficient | strong accounting knowledge and comfortable on computers/ with technology.  Takes initiative to solve problems as they come