Receptionist/Administration, Early On

Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable members and their caregivers. It motivates each of us to face what can be difficult situations while continuously finding the purest joy in play, in silence, in advice, and in the unbelievable strength and resilience of our young clients. Joining us now is a rewarding opportunity to be part of an organization that is built on a legacy of more than 100 years of helping children and families. 

Recognized as a leader and model for measurement-based impact, we are client-centred, family-centred, and data-informed. We are a place where professionals grounded in mental health, care, and well-being of infants, children and youth, come together in collaboration, learning and inclusion. As a multiservice organization delivering social, emotional, and behavioural counselling services, early childhood education, learning disabilities and mental health services, and family violence services, we address the whole person from when they begin their life. Every child and family that reaches out to us is unique, and we value and embrace their individuality. We deliver the tailored support and tools they need to build life-long skills, positive mental health, and resilience. With their trust in us, we guide children and families along a supportive journey. It is an often difficult path and simultaneously the most rewarding experience for providers, children and families.

We are seeking a Receptionist/Administration, EarlyOn to join our Early Years Child Care Services team. You will support the Associate Director in the day-to-day operation of the EarlyON, nurturing a joyful, safe learning environment for children, coordinate all incoming queries, and ensuring  a high level of service delivery and compliance with all regulations and legislated standards. This is a contract full time position (35 hrs/week) from July 16, 2026 to July 15, 2027.

You are currently an Administrative Assistant in a Child Care Centre looking for working in a well-established organization. 

Rewards. Joining CDI is a chance to be part of a genuinely wonderful experience providing access to subsidized child care for your community members. 

• Respond to inquiries and communicates with clients and families in a timely manner regarding programs or redirects to appropriate managers or staff.
• Registers individuals for workshops, processes clinical reports and takes minutes at meetings as required.
• Receive and greet visitors in a courteous and professional manner, making them feel welcome and comfortable and provides routine information/literature as requested by interested parties.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Answer phone calls as required.
• Maintain room bookings, staff weekly schedule.
• Administer and maintain CMS, including client files.
• Receive, date, stamp, document, distribute, record and mail all outgoing mail and incoming mail.
• Fill copiers and fax machines with paper & toner as needed.
• Keep copy area stocked with stationary & supplies.
• Assist and develop mail merges (i.e. Database, Form Letters, Mailing Labels, etc.).
• Creating files and general office filing.
• Miscellaneous projects as assigned by management.
• Assist Accounts Payable including coding of vendor number to invoices for processing.
• Maintain inventory of office supplies and obtain approval from supervisor to place orders.
• Adheres to agency policies, procedures and practices.
• Perform other duties as assigned.

• College diploma or equivalent combination of education and experience
• A minimum of two (2) years reception/administrative experience
• Ability to work independently with minimal direction, in a fast-paced environment and ability to work under deadline pressure is essential.
• Must be detail-oriented, highly organized and creative.
• Excellent communicate skills both written and verbal.
• Demonstrated ability to maintain confidentiality.
• Be a dedicated and flexible team player, able to interact with team members and colleagues at all levels of the organization.
• Demonstrated ability to work in a respectful manner with groups from diverse backgrounds and experiences.   

• Digital IP-based telephone experience a plus.
• Strong knowledge of PC, Windows, Internet and word processing applications. 
• Strong working knowledge of MS Office Suite and CMS applications.

• Listening and mental attentiveness in dealing with staff and clients.
• Handling interruptions that require regular refocusing.

• Work is normally performed in a typical interior/office work environment, mostly sitting.
• Performs computer work daily along with phone calls.
• Lifting or moving up to 10lbs may be required.

• The noise level in the work environment is usually moderate.
• Fast-paced work environment.
• Frequent travel to various CDI locations.
• Frequent handling of queries and calls from clients, colleagues, service providers and managers.
• Required to have a flexible work week in order to meet client needs, community-based services (i.e. work evenings when required)

• All applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check..
• Credential verifications and references are required.