Inside Sales

Job description: Inside Sales Representative (Main Office)

Job Title: Commercial Doors & Hardware Inside Sales Representative

Location: Altoona, Pennsylvania (On-site)

Company: Contract Hardware & Supply Co. Inc.

Job Type: Full-time

Build Your Career Where You Matter Join Contract Hardware & Supply Co. Inc., a premier Mid-Atlantic distributor of commercial doors, frames, architectural hardware, and Division 10 solutions. Backed by over 35 years of industry leadership, we pride ourselves on an inclusive, collaborative culture where your expertise is valued, your voice is heard, and your career has room to grow.

Why Work With Us? We are committed to your success, both personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health care and 401(k) plan with company match.
• Work-Life Balance: Generous paid time off (PTO) and paid holidays.
• Career Growth: Opportunities for ongoing professional development, mentorship, and clear pathways to Senior Estimating, Project Management, or Outside Sales within a growing regional operation.
• Supportive Culture: Teamwork, technical precision, and strong client relationships are at the heart of everything we do.

About the Role The Inside Sales Representative is responsible for driving revenue growth by managing customer accounts, responding to inquiries, and providing product information, quotes, and project takeoffs for a wide range of commercial doors, frames, and hardware. Based out of our main office in Altoona, you will serve as the vital link between our contractors, walk-in commercial accounts, and internal operations—converting blueprints and requests into accurate quotes, clean shop orders, and repeat business.

Essential Functions & Responsibilities

• Develop and maintain strong, long-term relationships with existing and new commercial customers, general contractors, and subcontractors.
• Serve as the primary point of contact for the sales cycle—addressing inquiries, actively following up on quotes and leads to close sales, and maximizing revenue.
• Review construction blueprints, architectural drawings, and hardware schedules to perform accurate material takeoffs and prepare competitive quotations.
• Guide customers on product selection, application compatibility, and code compliance (fire ratings, ANSI/BHMA, NFPA 80, ADA).
• Process customer orders accurately and promptly in Comsense, writing precise shop orders and coordinating with operations to align with delivery schedules.
• Collaborate closely with the warehouse, fabrication shop, and outside sales teams to track order status, resolve delays, and ensure on-time deliveries.
• Maintain accurate records of sales activities, customer interactions, and order information within the Comsense system.
• Identify opportunities for upselling and cross-selling additional products and services to increase revenue per transaction.
  

Minimum Qualifications & Skills

• High school diploma or equivalent; associate or bachelor’s degree in business, construction management, or a related field is preferred.
• Current and valid driver’s license.
• 2+ years of experience in sales, estimating, customer service, or construction.
• 2+ years within the commercial door, frame, and architectural hardware (Division 8) or building materials industry is preferred. 
• Proficiency with Comsense software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to read and interpret architectural drawings, specifications, and construction documents.
• Strong organizational skills, process-oriented mindset, and meticulous attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-first mindset.

How to Apply: Submit your resume directly via LinkedIn.