Job ID #32003: Receptionist/Clerk (Housing)

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32003: Receptionist/Clerk (Housing)
• Union: CUPE Local 5167
• Job Description ID #: 3618
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city
  by 4:00 p.m. on Wednesday June 10th, 2026.
• Duration: 6+ Weeks
• Vacancy type: This posting is for an existing vacancy 
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

SUMMARY OF DUTIES

Reporting to the Supervisor Tenant Resolutions. Receives and redirects visitors to appropriate sections in an efficient manner and handles all incoming and outgoing mail for CityHousing.

GENERAL DUTIES

Provides reception services forCityHousing by:

• answering general enquiries,
• redirecting calls to other staff as appropriate,
• taking messages and forwarding to appropriate staff on a timely basis,
• receiving and announcing visitors
• data entry
• filing

 

Processes incoming mail by opening, sorting and distributing.

 

Processes outgoing mail by preparing forms for Priority Post, EMS courier, FedEx and Purolator.

 

Replenishes postal meter with correct dollar amount when necessary.  Contacts vendors for repairs and purchases of postage meter supplies and maintenance.  Reviews invoices and forwards to accounts payable for payment.

 

Maintains inventory of office supplies and orders and replenishes as needed.  Maintains log of repairs and other issues on various office equipment.

 

Maintains office filing system such as confidential client and correspondence files.

 

Processes purchase of office equipment supplies such as toner for both printer and fax machine.

 

Posts notices on bulletin board.

 

Schedules meeting rooms for staff as required.

 

Balances petty cash.

 

Performs other duties as assigned which are directly related to the major responsibilities of the job.

 

Works in accordance with the provision of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

QUALIFICATIONS

1. Previous office experience related to duties listed above normally acquired through a combination of education and related work experience.

 

2. Demonstrated experience and ability to answer switchboard and redirect calls as necessary in an efficient and courteous manner.

 

3. Experience in a computerized environment.  Working knowledge of Microsoft Office (Microsoft Outlook, Word and Excel).

 

4. Demonstrated ability and experience in word processing correspondence and documents.

 

5. Effective interpersonal and communication skills to relate well to both peers and the public.

SALARY: Salary Grade F

 
HOURS: 35 per week

 

NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Records & Judicial Matters Check, at their own expense, prior to beginning work in this position.

 

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.