Doctrine2mo ago

Account Manager - Italy 🇮🇹

Milan · MilanFull-timemid

SalesAccount Manager

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Quick Summary

Overview

Our Mission ⚖️ Since 2016, Doctrine has been committed to a major democratic challenge: making the law more accessible.

Technical Tools

SalesAccount Manager

Our Mission ⚖️

Since 2016, Doctrine has been committed to a major democratic challenge: making the law more accessible. We are the first AI-powered legal platform that helps lawyers and legal professionals free themselves from repetitive, time-consuming tasks so they can focus on what truly matters—at every stage of their work: whether it’s understanding a case, conducting legal research, or drafting documents.

Today, Doctrine welcomes over 1 million visits every month, with dozens of new legal professionals joining us every single day. Our ambition goes beyond borders: we aim to become the European leader in legal AI. After France, we have already launched Doctrine in Italy, and we are currently expanding into Germany with a strong conviction: you must think globally while executing locally. That’s why we work closely with our clients, striving to understand the unique subtleties of each legal system. And this is just the beginning!

Our Values 🤝

Challenge the status quo. We embrace bold ideas and smart risk-taking.

Liberty and responsibility. We promote autonomy, individual impact, and ownership.

Knowledge is power. Information lies at the heart of Doctrine’s mission, and we always want to learn more.

Release early, release often, and listen to your customers. We believe in the power of iteration and in constantly listening to our market, our clients, and their challenges.

The Context & The Role

Join our Sales team as an Account Manager to drive Doctrine's growth in the Italian market from our Milan hub. Your role will combine commercial excellence with Customer Success expertise to maximize portfolio value and secure lasting partnerships, working closely with the Account Executive (AE) teams.

Our sales team is organized like many B2B SaaS companies: BDRs handle pre-sales qualification and prospecting, AEs negotiate the sale, and AMs (you!) are in charge of the post-sales commercial relationship.

Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.

Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.

Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns.

Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.

Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events.

You have at least 2 years of experience in sales, customer success, or account management.

You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.

You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence

Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.

You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.

Native in Italian, with proficiency in French or English.