Administrative Assistant - Customer Service

Our administrative team plays an essential role in helping Customer Service operate efficiently. In this role, you will use strong organizational skills, sound judgment, and attention to detail to support daily operations, coordinate administrative processes, and help teams stay informed, prepared, and responsive.

• →Oversee administrative and office operations. Manage daily administrative requests such as meetings, department events, purchase requests, and provide meeting coordination and IT support to help Customer Service teams stay organized and on schedule.
• →Coordinate employee support activities. Facilitate onboarding and offboarding for new and existing employees, coordinate employee-related administrative processes, and partner with HR to manage onsite interview scheduling and logistics.
• →Facilitate cross-functional coordination. Partner with various divisions to ensure team requests and workflow processes are handled efficiently and accurately.
• →Resolve administrative issues. Address administrative challenges by leveraging workflows and identifying creative solutions aligned with company and department policies and procedures.
• →Support policy communications. Post new and updated departmental policies and partner with leadership to communicate changes clearly and consistently to employees.
• →Support special projects. Contribute to additional initiatives and projects as business needs evolve.

• 2+ years of administrative experience, including process improvement and workflow support
• Ability to manage multiple priorities, analyze information, and apply policies accurately
• Strong initiative, attention to detail, and ability to work independently and collaboratively
• Excellent written and verbal communication skills, with the ability to convey information clearly and professionally in reports, correspondence, and other business communications
• Proficiency with Microsoft Office applications and the ability to learn and effectively use a variety of online systems and tools
• High school diploma

• Minimum typing speed 45 wpm
• Knowledge of SAP and Salesforce

Bachelor's degree in business or related field preferred

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Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.